Milano Wigs Return Policy

AdornA Flash Sale - All AdornA Hats are FINAL SALE.

Return & Exchange - 14 Day Money Back Guarantee
If you are not completely satisfied with your purchase on and, you may return it for a full refund or exchange within 14 days of ship date. Returns must be authorized by emailing, or by calling our customer service department at 1-888-645-2663. All items must be returned in original condition (unaltered, unworn, undamaged and with tags attached) and in original packaging. Shipping is non-refundable. Returned items should be mailed or shipped utilizing a reputable carrier with tracking information.
Milano Collection assumes no responsibility for any returned item lost during transit.

Any odor on your wig will render it ineligible for return or exchange, or it may be subject to a $55 restocking fee. Milano Collection shall be the sole arbitrator to determine if a wig has been altered in any way from its original condition and if it is returnable. Please allow 4-5 business days for your exchange/return to be processed from the time it is received by Milano.

Once approved, your refund will be processed and automatically applied to your original method of payment.

Please send returns to:
Milano Collection - Returns Department
1446 E 33rd Street,
Signal Hill, CA 90755

Custom orders and special orders are FINAL SALE and may not be returned or exchanged.

Wigs purchased from the Milano Precut Gallery, or cut and/or colored by a Milano Stylist may be returned. Wigs that have been cut by a non-Milano stylist, or if you request your wig to be cut by more than 1 inch of the original length, it may not be returned.

Charges for custom cut and color services are non-refundable.

In Stock Policy
If your item is not in stock you will be notified by phone or email within 1 business day of placing your order. You will have the option of choosing another in-stock wig, or waiting 10-12 weeks to receive your order. If your item is not in stock you may choose to cancel your order within 48 hours after being notified.

General Inquiries
For general inquiries or for more information please e-mail us at or call 1-888-645-2663.

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