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Frequently Asked Questions
General

What is the difference between the Dark Brown Ombre and the Dark Brown Balayage?

The Dark Brown Ombre is a neutral dark brown with warm caramel ombre. While the Dark Brown Balayage is a warm dark brown with honey balayage highlights. Click here to learn more about the Dark Brown color series. 

What does a Precut mean?

A precut is a wig that has a general cut and may include a color service as well. You may add additional cutting or color services to personalize it further. A precut allows you to see the general style and color. Please see the Precut Gallery to view a large selection of precuts. When ordering a precut a style of your choice is included.

Precut Gallery

Hairloss Precut Gallery

Topper Precut Gallery

 

What is the Medium Brown Babylight color ?

The Medium Brown Babylight color is a medium brown shade blended with subtle honey highlights. Click here to learn all about the Medium Brown Babylight.

Do You Make Curly Wigs?

Yes Milano specializes in creating your dream look. Curly wigs are special ordered and may take up to 3 months to arrive. All you would have to do is email cs@mcwigs.com a photo of the curl pattern you are looking for us to create.

What is the Medium Brown Balayage color?

The Medium Brown Balayage color is a lovely shade of medium brown with honey balayage highlights. Click here to learn more about the Medium Brown Balayage color.

Should I have more than one wig?

Yes, if you wear your wig daily we do recommend owning a minimum of two. Owning two or more wigs will increase the life span of each wig because it reduces the wear and tear of daily use. You will be able to wear multiple styles without adding extra strain to the hair as well as have a back up wig if you ever need to send one in for alterations, color or styling.

What is the Medium Brown Ombre color?

The Medium Brown Ombre color is a lovely shade of medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown Ombre color.

Can you make two wigs exactly the same?

No, wigs can be similar in nature but can not be exactly the same. It can take four to five heads of hair to make one wig and because hair is a natural element there are variations in both texture and color. We match the hair types as closely as we can to create similar looks. 

What is the difference between Medium Brown Babylight and Medium Brown Balayage?

The Medium Brown Babylight color is a medium brown with subtley blended honey highlights. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series.

Can you make a wig exactly like my hair?

No, because hair has a different genetic make-up we are unable to make the exact replica. What we can do is match similar textures and colors to achieve a very similar look. At Milano we strive to help our customers achieve the look they are going for regardless of the nature of their bio-hair. An incredible advantage of wearing wigs/toppers is that you can wear any look you want.

What is the difference between the Medium Brown Balayage and the Medium Brown Babylight?

The Medium Brown Balayage is a medium brown with honey balayage highlights. While the Medium Brown Babylight is a medium brown with blended subtle honey highlights. Click here to learn more about the Medium Brown series. 

How "Wavy" is your wavy hair texture?

There are a lot of variations of wavy hair and the wavy hair texture often varies from piece to piece and does have different results in the Premium Processed and Virgin European hair.

  • In Virgin European hair the wavy texture can look more natural because the hair has not been colored.
  • In Premium Processed hair the wavy texture will need to be wash and air dried to see the true wave pattern. It is best to wash the wig and air dry the wavy hair to determine the true wave pattern. Lighter Premium Process hair is not available in wavy hair textures due to the damage it may cause to the treated hair. 
  • One of the benefits to getting the wavy hair texture is that when styled the wavy texture does hold the style longer than the straight texture. You may not need to retouch the styling as often as with the straight texture. 

What is the difference between the Medium Brown Babylight and the Medium Brown Ombre?

The Medium Brown Babylight is a medium brown with blended subtle honey highlights. While the Medium Brown Ombre is a medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown color series.

What is the price range of your wigs?

Our wigs start at $700 for short and do increase from there. The price does increase due to the hair type, desired overall length and cap construction options. 

 

Please see our cap page for more details https://www.mcwigs.com/wig-cap-construction

What is the difference between the Medium Brown Ombre and the Medium Brown Babylight?

The Medium Brown Ombre is a warm neutral brown with warm caramel ombre. While the Medium Brown Babylight is a medium brown with blended subtle honey highlights. Click here to learn more about the Medium Brown color series.

How do I reschedule an appointment?

ou should be able to reschedule your appointment with the email confirmation that you received when making the appointment. If you can't find or did not receive an email confirmation please contact cs@mcwigs.com or call customer service at 562.426.2971 and they will be able to assist you.

What is the difference between the Medium Brown Balayage and the Medium Brown Ombre?

The Medium Brown Balayage color is a medium brown with honey balayage highlights. While the Medium Brown Ombre color is a medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown color series.

I would like to open a wholesale account, is that something that you offer?

Yes, we do offer wholesale accounts to resellers who qualify. Please inquire with an email to sales@mcwigs.com. To open a wholesale account you must be a licensed cosmetologist, or have a retail hair replacement business.

What is the difference between the Medium Brown Ombre and the Medium Brown Balayage?

The Medium Brown Ombre is a medium neutral brown with a warm caramel ombre. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series.

How long will it take for my order to ship to me?

Once an order is placed please allow 3-5 business days for processing time. Please add an additional week if a personalized color services or alterations is requested. 

If the item you ordered is oversold there may be a further delay in processing time. A customer service representative will reach out to you and offer other suitable options. If not options are available they will provide an estimated delivery date. 

What is the difference between the Medium Brown Ombre and the Medium Brown Balayage?

The Medium Brown Ombre color is a medium neutral brown with warm caramel ombre. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series. 

How do I know if the item that I want to order is a stock item or a special order?

Milano has a variety of options in stock but sometimes there are options that need to be made in a specific way that does make the item into a special order. Custom cap sizes, hand tied caps, changes to standard density, and lengths are configurations that may require a special order. 

Once the order is processed a customer service representative will notify you of the need to place a special order. At that time the representative will advise you of any suitable in stock options that might work. If the suggestions will not work, a special order may be placed. 

Please note that special orders are not a part of the return/exchange policy. See full detail of the policy at https://www.mcwigs.com/policy

 

What is the Light Brown Babylight color?

The Light Brown Babylight color is a light brown shade with blonde blended subtle highlights. Click here to learn more about the Light Brown Babylight color.

What if the item I ordered is not in stock?

Should the item that you ordered be oversold, a customer service representative will contact you with available options that might work for you. If the options are not what you are looking for we can reserve the next available piece for you. Milano's customer service team will reach out to you with an available estimated arrival date.

What is the difference between the Light Brown Babylight and the Medium Blonde?

The Light Brown Babylight color is a light brown shade with blonde blended subtle highlights. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the light brown color series.

What is the Medium Blonde color?

The Medium Blonde color is a light warm brown shade with warm blonde highlights. Click here to learn more about the Medium Blonde color.

What is the difference between the Medium Blonde and the Light Brown Babylight?

The Medium Blonde is a light warm brown with warm blonde highlights. While theLight Brown Babylight is a light brown with blonde blended sublte highlights. Click here to learn more about the Light Brown series.

What is the difference between the Medium Blonde and the Golden Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Golden Blonde color is a warm golden blonde shade. Click here to learn more about the Gold color series.

What is the difference between the Medium Blonde and the Platinum Blonde color?

The Medium Blonde is a light warm brown with warm brown highlights. While the Platinum Blonde is a light blonde shade. Click here to learn more about the Blonde color series.

What is the difference between the Medium Blonde and the Ice Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Ice Blonde is a white icy blonde color. Click here to learn more about the Blonde color series.

What is the Ash Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Ash Blonde color.

What is the difference between the Medium Blonde and the Ash Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde color and the Medium Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Golden Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Golden Blonde is a warm golden blonde. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Platinum Blonde?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Ice Blonde?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Ice Blonde is a white icy blonde color. Click here to learn more about the Blonde color series.

What is the Golden Blonde color?

The Golden Blonde color is a lovely shade of warm golden blonde. Click here to learn more about the Golden Blonde color.

If I request Express Shipping, when will I receive my order?

Express Shipping speeds up the delivery time once your order is ready to ship. The 3 - 5 business day processing time applies to all orders. Any service customizations including salon services and cap size adjustments add an additional 5 - 7 business days to the processing time.

 

If the customer service team has any questions regarding your order they will reach out to you by phone or email. 

What is the difference between the Golden Blonde and the Medium Blonde color?

The Golden Blonde is a warm golden blonde color. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the Blonde color series.

Are wigs ready to ship out immediately?

Once your order has been placed your selected wig is inspected to ensure that it conforms to our highest quality standards. We then send it to our professional styling team to have it styled according to your order preferences. This process takes 3 - 5 business days. Cut, color and cap adjustments usually take 3 - 7 additional business days to complete. 

Accessories ordered with your wig order will ship together with your new wig. 

Tracking information is emailed once your wig has been inspected, packed and ready to ship. 

 

What is the difference between the Golden Blonde and the Ash Blonde color?

The Golden Blonde is a warm golden blonde color. While the Ash Blonde color is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

Does Milano Collection ship internationally?

Yes, Milano Collection ships worldwide. Depending on the shipping service you select at checkout it takes anywhere from 2 - 14 business days to arrive. 

Tracking information will be emailed once it is available using a reputable international courier. Shipping costs are door to door, however, any local custom duties and tax are not included in the cost of the item or the shipping charges. You will be contacted by your local courier office should there be any addition payment for taxes and duties required.  

What is the difference between the Golden Blonde and the Platinum Blonde color?

The Golden Blonde is a warm golden blonde color. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series.

Can I use glues and tapes to secure my wig?

Yes you can use glues and tapes to secure your wig. The glues and tapes do cause additional wear and tear when used daily on wigs. Although we don't recommend using glues and tapes. Milano does offer a PU lining that can be installed to any wig to help protect the integrity of the wig if you prefer to use glues or tapes. Milano advises to only apply glues and tape directly on the PU area.

What is the difference between the Golden Blonde and the Ice Blonde color?

The Golden Blonde color is a warm golden blonde. While the Ice Blonde color is a white icy blonde. Click here to learn more about the Blonde color series.

What is the difference between the Silicone and Freedom cap options?

The Silicone and Freedom lining options are great ways to secure your wig without the use of clips and combs. 

The Silicone lining is a great option for clients who are experiencing complete hair loss. The Silicone adheres to the scalp without the use of glues or tapes. 

The Freedom lining takes away the additional step of wearing a WiGrip under your wig. The Freedom lining works using the same technology as the WiGrip but is built into your wig. The Freedom secures your wig whether you are experiencing, complete, partial or no hair loss without the use of clips, combs, glues or tapes.

What is the Platinum Blonde color?

The Platinum Blonde color is a lovely shade of light blonde. Click here to learn more about the Platinum Blonde series.

What is the difference between the Platinum Blonde and the Medium Blonde color?

The Platinum Blonde color is a light blonde color. While the Medium Blonde is a light warm brown with warm brown highlights. Click here to learn more about the Blonde color series.

What is the difference between the Platinum Blonde and the Ash Blonde color?

The Platinum Blonde color is a light blonde color. While the Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

What is the difference between the Platinum Blonde and the Golden Blonde color?

The Platinum Blonde is a light blonde color. While the Golden Blonde color is a warm golden blonde color. Click here to learn more about the Blonde color series. 

What is the difference between the Platinum Blonde and the Ice Blonde?

The Platinum Blonde color is a light blonde color. While the Ice Blonde is a white icy blonde. Click here to learn more about the Blonde color series. 

What is the Ice Blonde color?

The Ice Blonde color is a lovely shade of white icy blonde. Click here to learn more about the Ice Blonde color.

Do you ship to Italy?

Yes, we ship worldwide.

What is the difference between the Ice Blonde and the Medium Blonde?

The Ice Blonde is a white ice blonde. While the Medium Blonde is a light warm brown with warm brown highlights. Click here to learn more about the Blonde color series. 

How long does it take to ship to Italy?

Depending on the service selected at checkout, shipping could take between 2 to 14 business days once the order has been processed and readied for shipment.

What is the difference between the Ice Blonde and the Ash Blonde color?

The Ice Blonde is a white icy blonde. While the Ash Blonde color is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

What does "No commercial value" mean?

All items shipped internationally need to be valued and insured at the invoiced dollar amount. Duties and taxes are specific to each country.

What is the difference between the Ice Blonde and the Golden Blonde color?

The Ice Blonde is a white icy blonde. While the Golden Blonde color is a warm golden blonde. Click here to learn more about the Blonde color series.

How much is shipping to the United Kingdom

Shipping rates vary by weight and dimensions. The shipping rate will be calculated at checkout.

What is the difference between the Ice Blonde and the Platinum Blonde?

The Ice Blonde is a white icy blonde. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series. https://youtu.be/xrlz4c0ML0U

How do I avoid paying the duty fee?

The value of the exchange or repairs will be minimal if the order is only an exchange or repair. However, all orders must be valued and insured for the invoiced amount.

What is the Auburn color?

The Auburn color is a dark warm red shade. Click here to learn more about the Auburn color.

Is there anyway to get overnight delivery?

Yes! At checkout there is an option for expedited delivery. Overnight means that once the order is processed and all the personalizations requested are completed it will be overnighted. However, it is limited to speeding up the shipping time not the processing time.

What is the Copper color?

The Copper color is a medium orange red shade. Click here to learn more about the Copper color.

Do you ship to South Africa?

Yes, we ship worldwide daily.

What is the Strawberry Blonde color?

The Strawberry Blonde color is a lovely shade of light red with blonde undertones. Click here to learn more about the Strawberry Blonde color.

Do you ship via UPS or FedEx?

Milano Collection uses both UPS and USPS for shipping. A tracking number is always generated for secure shipping.

What is the difference between Auburn and Copper?

The Auburn color is a lovely shade of dark warm red. While the Copper is a medium orange red color. Click here to learn more about the Red color series.

Why is my tracking number invalid?

Please contact customer service at cs@mcwigs.com so we can locate your order. 

What is the difference between Copper and Auburn?

The Copper color is a lovely shade of medium orange red. While the Auburn is a dark warm red color. Click here to learn more about the Red color series. 

What is the difference between International Standard and Express shipping?

Express shipping takes 1-2 days assuming that there are no custom delays. Standard can take up to a week assuming there are no custom delays. This shipping option applies to the transit time once the order is processed and ready to go out. Processing time can vary depending on the personalizations requested atthe time of order.

What is the difference between Auburn and Strawberry Blonde?

The Auburn color is a dark warm red color. While the Strawberry Blonde is a light red with blonde undertones. Click here to learn more about the Red series.

Is the shipping box discreet?

Yes! We understand that this is a personal matter and we tried to make the outside box as discreet as possible. The product will arrive in a brown box labeled "Milano." The word "wig" is not listed outside the box.

What is the difference between Copper and Strawberry Blonde?

The Copper color is a medium orange red color. While the Strawberry Blonde is a light red color with blonde undertones. Click here to learn more about the Red color series.

I just ordered a wig but I need to speak with a stylist

Please contact us at cs@mc@wigs.com and we will add a note to your order and have a stylist reach out to you.

What is the difference between Strawberry Blonde and Copper?

The Strawberry Blonde color is a light red with blonde undertones. While the Copper color is a medium orange red shade. Click here to learn more about the Red color series. 

I scheduled a consultation for the sixteenth I need to make sure no one cuts or colors this wig before the consultation

If you would like to change your order at any time please call customer service and we will assist you.

What is the difference between Strawberry Blonde and Auburn?

The Strawberry Blonde is a light red with blonde undertones. While the Auburn color is a lovely shade of dark warm red. Click here to learn more about the Red color series.

What is a rooting service?

A rooting service is a when a darker color is added by the roots to mimic hair regrowth. Our hair at the roots is always a bit darker than the ends. It gives the look of natural roots which makes a wig look more realistic especially if it is highlighted.

What is the Snow Grey color?

The Snow Grey color is a silver light gray shade. Click here to learn more about the Snow Grey color 

Can I have my wig changed to a left part with a side bang?

Most styles can be changed by applying water and blow drying it to the desired side.

What is the Champagne Grey color?

The Champagne Grey color is a lovely medium grey with warm dimensional lowlights. Click here to learn more about the Champagne Grey color 

Where can i see pictures of the different types of bangs?

Milano Collection can cut bangs in any style or length. When a client requests a bang cut Milano will email the client requesting a picture of how they would like the bang cut. This assures accuracy in the style of the bang.

What is the Silver Smoke Grey color?

The Silver Smoke Grey color is a light grey with a darker rooting. Click here to learn more about the Silver Smoke Grey color 

Can I do a reverse balayage with the platinum rooted wig?

Yes. You can do a reverse balayage with all our wigs. A reverse balayage adds a darker rooted effect to the top as well as a darker lowlighting effect going down. There are different looks and effects that a reverse balayage can achieve. We personalize all reverse balayage according to the client's inspiration picture.

What is the difference between Snow Grey and Champagne Grey?

The Snow Grey color is a silver light grey. While the Champagne Grey is a medium grey color with warm dimensional lowlights. Click here to learn more about the Grey color series. 

What color do you suggest for the rooting?

When it comes to rootings we recommend your natural hair color. This would give a natural effect and compliment your natural look.

What is the difference between Snow Grey and Silver Smoke Grey?

The Snow Grey is a silver light grey color. While the Silver Smoke Grey is a light grey with darker rooting. Click here to learn more about the GREy color series. 

Can i change the layers from nose to chin face framing.?

Yes. If you have already placed your order please contact customer service at cs@mcwigs.com to facilitate this change. A picture will be requested to show how you would like it to look.

What is the difference between Champagne Grey and Snow Grey?

The Champagne Grey is a medium gray color with warm dimensional lowlights. While the Snow Grey is a silver light grey. Click here to learn more about the Grey color series. 

Do you have any recommendations for hairstylists in the Toronto area?

We recommend looking for a hair stylist that is experienced in wig cutting and coloring. There are many differences between hair and wigs so it is important to go to someone experiencd in wigs to avoid any unnecessary mishaps.

What is the difference between Champagne Grey and Silver Smoke Grey?

The Champagne Grey is a medium grey with warm dimensional lowlights. While the Silver Smoke Grey is a light grey with a darker rooting. Click here to learn more about the Grey color series. 

What is a babylight?

A babylight is a soft, natural blend of highlight that mimics a child's hair or how hair would be naturally lightened by the sun.

What is the difference between Silver Smoke Grey and Snow Grey?

The Silver Smoke Grey is a light grey color with a darker rooting. While the Snow Grey is a silver light grey color. Click here to learn more about the Grey color series. 

What is the difference between a partial balayage and partial highlight or lowlight?

A balayage is usually more randomly placed on the hair with both thin and thicker highlights. Highlights are more uniform in width and placed more evenly on the hair.

What is the difference between Silver Smoke Grey and Champagne Grey?

The Silver Smoke Grey is a light grey color with a darker rooting. While the Champagne Grey is a medium grey with warm dimensional lowlights. Click here to learn more about the Grey color series.

What is the difference between a partial rooting and full rooting?

A partial rooting adds a darker dimension only to the top area. A full rooting adds a darker dimension underneath going all the way down. A full rooting includes the whole wig while a partial rooting is only the top.

Does your ponytail wig come already rooted?

Many colors come already rooted. Please see the Milano color chart at https://www.mcwigs.com/colors . We can also personalize any rooting when requested.

Do you have a topper or wig with a side bang?

All our toppers and wigs can be personalized to your desired style. Once your order is placed a customer service representative will contact you for a picture of your desired style.

Can you color a blonde ponytail wig to dark brown balayage?

Yes, but it is a custom color which will cost around $290-$400 since the entire base would need to be darkened and the highlights pulled through. Please contact customer service at cs@mcwigs.com with the desired look you are going for and a wig colorist will provide expert advise on the options available.

Does the listed price come with balayage or rooting in the base price? Or do you have to select those services for extra?

With the premium processed hair we offer a dark brown balayage and medium brown balayage. If you want a color personalized further you can add a color service to achieve your desired look. However, there is an added charge when adding color service.

If I buy a wig online can I take it to the salon to get it cut?

Yes. You would need to schedule an appointment and additional charges will apply for cutting services.

Is there any possible service you offer to chemically straighten your wigs?

We offer keratin treatments that restore the natural shine and smooth the hair cuticles. This service is non damaging. It starts at $150.

What’s the difference between “natural rooting” and “medium brown rooting”?

A natural rooting is usually a smudge root that is natural in technique. It mimics what your hair would look like after going to the salon. A medium brown rooting is a color that we can achieve. We can achieve any color rooting. We do require a picture of the color you are looking for so we can determine the technique and color tone to achieve your desired look.

What services do you offer?

Milano offers many personalizations to achieve your desired look. This includes cap adjustments, secure linings, color services, and cuts. We feel that the finishing touches make all the difference in giving that natural look.

Will the colorist call me about my wig order?

When a color service is chosen for a wig order a customer service representative will email you requesting pictures of your desired color. The stylist will review the picture and any notes that are emailed. Once everything is confirmed they will begin the color services. If there needs to be any clarification the stylist will contact you prior to beginning color services.

What if I wanted a custom cut?

Our stylists are trained in all wig cuts. Please choose the cut option by the product. A customer service representative will email you requesting pictures of your desired cut. Once the pictures are provided, a stylist will be assigned to your order and review the pictures and notes before cutting.

What is the density of your wig and toppers?

Skin top wigs & toppers are approximately 125% density, lace wigs & toppers are approximately 100% density, princess and ponytail styles are approximately 105% density.

How do I get the look that I found on Instagram?

This is Milano's Specialty - creating that unique customized look you always dreamed of! Please email cs@mcwigs.com the look you would like to achieve, and we can assist you in finding the perfect wig. We can recreate any of the looks on our Instagram and are happy to walk you through how we can achieve the look!

Do You Perform Color Services On Non-Milano Wigs?

Yes. We have a team of expert wig stylists. A test strand is always perforned before starting color services to make sure the hair can achieve the desired result.

Can You Add Hair On A Wig That Is Balding Or Missing Hair On Certain Areas?

Yes. Milano has a team of wig alteration specialists that can perform many wig alterations including cap adjustments Milano does not repair lace top wigs from other manufacturers.

Do you still use Nomi color?

No, the Nomi color has been discontinued. The closest color to this is the golden blond with a reverse balayage.

How Much Is It To Add Hair?

Adding hair involves many variables. When ventilating or adding one hair at a time it can get expensive since it is a specialized service. Hand-tied hair can range from $75-$300. Hair wefts can also be added. The price depends on the amount of wefts added, and can vary from $35 and up. A quote is always provided and approved by you before we start any services.

How Do I Know What Color Services I Need To Get The Look I Want?

Personalizing your look can require multiple services. Milano has a team of trained customer service representatives that can assist you. Please email the color look you are looking for, and we can advise on the best process to achieve this look.

What should I choose as my base color if I am adding color services?

When adding highlights/balayage or a lightening service it is best to choose a base color that is a shade darker than your normal base. In this way once the color service is performed, the overall look will not be too light

I never mailed a wig in before for color. What is your process to make sure it gets done correctly?

It is recommended to add your contact info and all personalizations you would like. A customer service will read all the notes and contact you to discuss the look you are going for. All services are approved by you before starting.

Can I bring my wig to a hair stylist to cut/color?

It is recommended to bring your wig/topper to an experienced wig stylist. There are many nuances between hair and wigs so experience on wigs is definitely recommended to avoid any mishaps

What is a zigzag lace front?

All our skin top wigs come with a lace front. Lace fronts allow a natural, seamless edge in the front of a wig. It allows you to wear a wig styled back, down, or with a bang and still look natural. Milano lace fronts are reinforced with clear thread to avoid stretching and tearing. It does not require trimming to achieve this natural look.

Are wigs ready to ship immediately?

With all human hair wigs, styling is required. All wigs are inspected and styled before shipping. This is part of the processing time that it takes.

Can I request that more hair be added to the back of a ponytail wig?

Yes, we can add any personalizations you request. If there are added costs an estimate will be emailed to you so you can decide if you want to proceed.

How do I secure a Topper to my head?

Milano strives to create the most comfortable options. We do not recommend adhesives. We offer a line of TopGrips to eliminate or reduce the use of clips and combs.

Does the Premium Processed hair swell or frizz much with humidity?

No, the premium processed hair has a coating to prevent frizzing. If it is wavy hair it can frizz if brushed when dry like wavy hair. There are oils that can be applied to add additional shine, but we recommend using oils sparingly to avoid a build up in the hair.

How do I make a Topper look natural?

When bio hair is blended well with the topper it creates a more natural, seamless look. An imperfect look always looks more natural. An imperfect partline going back, styling with volume, tousled hair and seamless blending are all ways to create a natural look.

How do I get a premium processed hair topper to match my hair color?

Many times a color match service can create this seamless look. We search for the closest match and tweak it with our color service.

Which topper has the lowest density?

The Topaz topper has the lowest density. Density is not the only deciding factor. Be sure to communicate all the options that you prefer so we can help you select the topper best suited to you.

How long do the toppers last?

With any hairpiece the life span involves several variables including how often worn, how often washed and styled, sun exposure and frequency of color services. These factors all come into play when discussing the longevity of a hairpiece.

Which topper works the best for wearing at the front hairline ?

When wearing bangs, any topper looks great at the hairline. If you are wearing a topper without bangs we recommend the Topaz or Divine Topper.

Is it possible to see pictures of someone wearing this wig?

Yes, please email customer service at cs@mcwigs.com and we will accommodate you.

Who sells your wigs in Canada?

Milano offers all wigs online at mcwigs.com as well as many resellers. Please contact cs@mcwigs.com for contact information of resellers in your area. 

Do you have some sort of sheet that compares the different wig options?

We offer skin top with lace fronts and lace tops. Each wig option is listed below the product page. If you have specific questions please email cs@mcwigs.com. We have wig experts available to answer and assist with all your concerns. We love being able to address all your needs!

Are the wigs kosher certified?

Yes, we are Kosher and do not use any Indian hair in any of our products.

Can you mail color samples of a couple of colors I am interested in?

If you purchase the color ring you can view the colors. If the color ring is returned it can be used as credit towards your wig/topper purchase.

Do you make custom wigs?

Yes, but we offer many instock wigs that can be personalized further to your desired requests. Most times we can accommodate with the in stock options. This allows a shorter time frame to receive your desired look. Custom orders can take anywhere from 8 week to 6 months depending on the request. Please email cs@mcwigs.com for further inquiries.

Do you guys do any discount for cancer patients?

Milano offers affordable pricing for all women seeking alernative hair. We offer financing options at checkout where you can finance your hair for up to 12 months with no interest. We also provide education to see if your insurance can pay for your wig. Please click here to learn more about this option https://www.mcwigs.com/medical-hairloss-insurance-wigs

Are your wigs made with 100% human hair?

All our wigs are 100% human hair. We offer both Virgin European Hair and Premium Processed hair.

Do you offer wig installation?

No, we do not recommend installing your wig. Milano believes in letting your scalp and biological hair breathe for a more comfortable wear. We also recommend storing your wig on a head at night.

When will back order items be back in stock?

Inventory availability varies. Due to COVID-19 many items are delayed but are on order. Please contact cs@mcwigs regarding your particular request so we can advise on the expected date.

Do you have a rewards program?

At the moment, we do not have a rewards program but we are working on this feature. We would be excited to include this feature in the near future.

Can you workout in a topper?

You can definitely work out on a topper. We always recommend a baseball cap if you are just thinning. This requires less styling than if a topper is worn.

Do you give professional discounts?

Yes, please contact sales@mcwigs to open a wholesale account with us. You must be a professional or business owner and minimum quantites are required.

Does your company sell directly via Amazon marketplace?

Milano sells many of our wig accessories on Amazon. We do not sell our wigs since we personalize every wig before shipping out to ensure the most natural and secure look and feel.

When does a gift card expire?

The Milano gift card does not expire and can be used at anytime.

Do you offer bun wigs?

The Divine and the Ponytail wigs are ideal to wear in a bun style.

I've bought the ponytail wigs from you before. Can I get some sort of discount if I buy more than one?

Milano offers year round affordable pricing with different financing options. Unfortunately, we do not offer multi discounts since we keep our pricing affordable.

Should I get a wig if my hair is very thin and curly?

A topper is a great option when you still have enough hair to blend with your bio (natural) hair. It can be lighter and more comfortable. If you are blending a lot of your bio hair we recommend that you match a similar texture or style in a similar way so it blends seamlessly.

If something is out of stock, how long can I expect to wait before it’s back in stock?

Inventory fluctuates daily as products are sold and inventory is brought in. Once an order is placed a customer service representative will contact you with the estimated date of delivery. It can vary. Please note that there is a delay with out of stock items due to COVID.

Is the hair Brazilian?

No, Milano offers either Virgin European Hair or Premium Processed hair.

What is Premium Processed hair?

Premium Processed hair is cuticle intact Mongoliam Human hair that has been color treated in the factory to achieve its desired results. There is a wider selection of colors in the premium processed hair.

If you have a wavy hair should you get a straight or wavy topper or wig?

If you have wavy hair you can go with any type of wig texture since your hair will be hidden uder the wig. We advise going with your preferred look. With a topper, as long as it is styled and colored similar to your hair, it will blend nicely. The larger the base, the less styling your hair will require.

Is it European hair?

Milano offers many style wigs & toppers in both Virgin European and Premium Processed hair. Each style has the product a description below detailing the hair type.

How do I set up a virtual appointment?

Please go to www.mcwigs.com/consult to set up a virtual consultation. Milano has a wonderful team of wig experts to assist you in all your needs.

How do I know if a wig is low density?

Low density means that the wig has less hair on it. Cutting techniques can be used to remove density from a wig. Wigs with lower density tend to look more natural. If the wig is too full, there are techniques that can be done to remove density. We recommend going to a wig expert who is experienced with wig alterations.

Other than length what is the difference between the Reese and Amber?

The Reese is a 22" layered skin top with lace front wig. It has a medium density and a top layer of 14". The Amber is a 26" layered skin top with lace front wig. It is medium to full density and has a top layer of 18".

What are the benefits of a low density wig vs medium density?

Lower density is more comfortable and natural. It’s a great everyday wig.

When will the Princess extra low density wig be back in stock?

Many of the Princess styles are now back in stock. However, due to COVID there are inventory delays. It is best to request from a customer service representative by emailing cs@mcwigs.com to be notified when an item is back in stock.

Does the Nicole wig have more hair than the Ponytail wig?

The Nicole wig is a medium density wig. The Ponytail is a low density Wig. Meaning that the Nicole wig has a bit more hair than the Ponytail wig. 

Do you have any ponytail wigs in black?

Yes! We offer the Ponytail wig in both 22" and 26" in soft black and natural black.

Can a Topgrip work with a wig?

Yes the large TopGrip works amazing on wigs or toppers. It elimminates bulk by the nape that a traditional Wig Grip can cause.

Can you make your sale last a little bit longer?

Milano offers affordable pricing as well as many financing options all year round. Unfortiunately our sales cannot be extended.

Does the Topgrip work with other topper brands?

Yes. The TopGrip works with all brands. To ensure maximum grip it is recommended to clip the topper into the TopGrip in front and sides. You may need to adjust the placement of your clips on your topper or the ribbons on the TopGrip

Are there any discount codes for my first order?

Milano does offer a new client discount. Please contact cs@mcwigs.com for more information.

Does using clips pull your hair out more over time?

Yes. Clips, combs & adhesives will cause damage to your hair over time. We recommend using our GripLine products to secure your hairpiece without any damage. It makes it more comfortable and secure. With every product we have a recommended Grip product.

Do you have wigs for men?

Unfortunately, we do not offer wigs in short hairstyles for men.

Who stocks your wigs in the United Kingdom?

Milano Collection ships worldwide. We recommend scheduling a virtual consultation to be better informed before making a purchase. A wig expert walks you through all the details and sends you a comprehensive email of what is recommended. There is no obligation when scheduling a virtual consultation. Please visit https://www.mcwigs.com/consult to book.

Do your toppers come with a precut?

The toppers come slightly layered. The top layer is 2” shorter than the overall length.

Which size topper is the best for my hair loss? (Ex: 7x7 or 8x8)

A topper size should be large enough to cover the area where you are thinning. The bigger the base, the more hair that is on it, so if you are looking for a low density you should try to avoid going with a larger base than the area that you need covered. The larger the base the less your bio hair is visible.

How can I be confident wearing a topper for the first time?

It’s a process but gets easier everytime. We always say to give yourself the time to work through the process. You will get more fluent everyday - we promise!

What are tricks on how to blend a topper?

We recommend using a rooting service to match your root color to seamlessly blend your topper with your bio hair. A teasing comb is also a really important tool. Always brush the topper and your own hair down and then back. This blends the hairs together so it looks very natural.

Do I need a wig grip or will it be secure without it?

The WiGrip is a personal preference. It secures your wig without the need for clips and combs, but the wig does come standard with clips and a comb. Milano offers a variety of WiGrip styles that fit with every style wig & topper. 

Should I dye my natural hair to match my topper?

You can either dye your hair to match your topper or dye your topper to match your hair. Either one works, however it's less maintenance to dye your topper to match your hair.

What length should I get my topper to blend with my natural hair?

We recommend a topper should be no more than 1-1 1/2" longer than your hair. It can be up to 2" shorter than your hair if you are looking for a layered look.

Which color should I choose for the Topgrip comfort band?

If your topper is made of transparent material, we recommend the beige TopGrip Comfort Band. If your topper is not made of transparent material we recommend the closest color to the hair color.

Do I match the WiGrip color to the color of my hair, or my scalp?

The Wigrip color when worn with a non transparent top wig should match closest to your hair color or cap color. If worn with a transparent top wig the nude is the recommended color regardless of hair color.

Can I use a cap with the topper?

No, since a topper is blended with your bio hair the TopGrip is the recommended secure method to secure it to your head without the use of clips and combs. Making it more convenient and less bulky to wear.

Do you have any low density wavy wigs available?

Yes, the Ponytail and Divine Wig are low density and come in both wavy and straight options.

Does the wig come with a WiGrip?

The Divine and Secret Wigs come with a Lace Wigrip. All the other styles have a drop down option to purchase a Wigrip at a discounted price at the time of purchase. This option is on the product page.

Can I do curbside pickup?

Unfortunately, curbside pick up is not an available option. All wigs purchased online must be shipped to a valid verified address.

Does the wig stand include a wig holder?

No, the wig stand is a stand alone product but we do offer it as a bundle with the wig holder. Please click here to view https://www.mcwigs.com/wig-styling-essential-kit-2.html

What is the difference between the Emerald and Ruby hair toppers?

Both the Emerald and Ruby are skin top toppers. The Emerald comes in 5x6 and 7x8" base size. The Emerald comes in 14" & 18" length hair. The Ruby comes in 8x8 1/2" base size so it is larger. The Ruby has 14" length hair. Both are beautiful options that would suit your needs!

Does the silicone grip kit need to be sewn into the wig?

Yes, the Silicone lining needs to be sewn into your wig to allow you to wear the wig without the use of clips, combs or adhesives. This option is recommended for anyone experiencing complete hair loss.

Is it possible to get a cap without a secure method?

Yes. Please choose clips and combs. This is how a standard wig comes. We recommend a Wigrip to avoid the use of clips or combs. This will allow a more comfortable fit.

Do you have a wig with less density than the Ruby?

The Topaz or Divine Toppers are less density than the Ruby. They are lace top topper options. The Ruby is a skin top which is fuller density than a lace top. If you are wanting a skin top we can further personalize your look by removing density from the skin top.

Can the Divine wig be worn up as well?

Yes, the Divine Wig looks amazing both up and down. There is extra hair sewn around the edges for a more natural look when worn up. When wearing up first secure the wig then tease around the edges to blend the hair naturally and hide the edge line. 

What is the difference between all the different toppers?

The difference in the toppers is in the base construction, base size and hair length. Please view this page to learn all the details. https://www.mcwigs.com/all-about-toppers

If i use the Topgrip, do i still need to use clips?

If you are wearing the TopGrip with a topper it is necessary to clip the topper into the Topgrip in the front and both sides for a secure fit. If you are wearing the TopGrip with a wig it is not neccesary to clip the wig into the TopGrip.

What is the difference between the Topaz and the Emerald?

The Topaz has a lace base construction and the Emerald has a silk base construction. They both come in 14" & 18" length and 2 base sizes 5x6" & 7x8". Check out this link for more information about our different toppers https://www.mcwigs.com/all-about-toppers

Can you use pins with the silicone 12 inch mannequin head?

Yes, the mannequin head can be pinned. The 12" mannequin head is the perfect method for storing and stying all wigs. Please see https://www.mcwigs.com/milano-12-professional-wig-mannequin-head.html to order.

I am looking for a real human hair wig or topper, but I am on a tight budget are there any clearance wigs or toppers with a payment plan?

Milano offers affordable topper and wig options with a variety of payment plans that vary from 4-12 months with no interest.

What is the best wig? What is the most comfortable wig that you sell? What is the most natural looking wig?

All our wigs provide a natural and comfortable look. Each clients specifications vary but the finishing touches are what will provide the natural look. Please let us know what look you are going for by emailing cs@mcwigs.com and we can advise on what would be the best option for you.

Do you have any wigs for alopecia patients? Wigs that don’t need clips to stay on & secure?

Yes, all our wigs can be worn by Alopecia patients. We recommend the silicone lining for complete hair loss or the Freedom lining for partial as well as our Wigrip to ensure that the wig is secure. We also offer many sizes and color options to personalize your wig so there are many ways to fit your desired style.

Do you have any wigs that already have bangs?

Since bangs are personalized according to the look we are going for we do not normally cut bangs unless an order is placed for a bang style. All the styles can be worn with a bang.

Will your toppers work if you have no biological hair in the front?

Yes. If you have no bio hair in the front a topper can still be worn. Depending on the style and look you are going for would determine the best available option. Please email cs@mcwigs the look you are going for and we can advise further.

Is your Topaz base topper a single or double monofilament?

The Topaz is a lace top topper and is available in base size 5x6" or 7x8"

Do you need a picture of my hair color to match my hair or scalp if I only wear silk toppers?

If you are blending your topper with your biological hair it is recommendedto match your natural rooting to the rooting on the topper. This can be achieved with a rooting color service.

Is it recommended to purchase the extra clips and ribbons?

We recommend purchasing the "additional secure method" when you need to adjust your clips so that the TopGrip can be clipped into your topper. In order for the TopGrip to secure your topper it must be attached in the front and both sides of the topper. This may require adjusting the current placement of your existing clips or you can purchase additiona lclips to add to your topper.

What is the price on your toppers? Do you custom cut and color them?

The toppers we offer vary in base construction, length and color. Please view https://www.mcwigs.com/all-about-toppers to see the details and price options. Alll toppers can be personalized further with color service. The options available are listed on the product page of each individual toppers.

What material is your wig grip cap made of? I am concerned about it being too hot and damaging for my biological hair.

he Grip cap portion is made from breathable cotton and the band portion is made from a soft velur. They are both breathable and comfortable materials. We recommend the GripCap to anyome experiencing irritations from wig caps, sensory and prone to headaches, have unruly thick hair or have very short hair.

Could you do a color service on a wig that is already pre cut?

Yes, we have many color service oprions available. We recommend sending a picture of your desired look so a wig colorist can review and advise of your options. Please send request to cs@mcwigs.com.

What is the difference between the Amber and Gisele wigs? I am looking for a thinner wig, that i can take my front hair out and blend in well.

The Gisele is a 24" layered skin top with lace front wig. It is medium density and has a top layer of 16". The Amber is a 26" layered skin top with lace front wig. It is medium/full density and has a top layer of 18". When blending your natural hairline it is recommended for us to fold the lace over in the front. This allows a more natural blending. Please write in the comments at checkout that you plan on blending your natural front hairline and would like the lace folded over in the front.

Do u have the Ruby in 16" or 18"in ash blonde or platinum? Or any blonde color?

The Ruby comes standard in 14". It can be special ordered in any color or length. Please email cs@mcwigs.com to inquire.

I have a small silk top topper (2.5X5’’) with four clips. Which Topgrip comfort band do you recommend?

The small Topgrip is recommended. You may need to alter the size if it hangs over too much. Also you need to adjust the placement of the clips so it will be secured to the topper in the front and on both sides. If it is secured into the Topgrip it will keep your topper secure without the use of clips. If your topper is made of transparent material the beige color is recommended.

Is it possible to get the Milano Divine topper handtied instead of wefted?

Yes. Milano offers a variety of options. It is not available in stock but can be custom ordered . Please allow an average of 8-12 weeks for arrival for this option.

I am looking for a low density topper but color matching is a concern for me.

You can schedule a virtual consultation with a Milano Wig Specialist and we will show you all of the options of the Divine Low Density Topper. Please use this link to schedule: www.mcwigs.com/consult.

Where do I find the newsletter sign up?

Please email cs@mcwigs.com and we will provide you with the necessary link.

Can the Topgrip be made bigger?

Yes, the TopGrip has an adjustable strap that can be made larger and smaller. Pull on the metal "8" to adjust. Please note- the TopGrip must be adjusted snugle around the head and secured to the topper in the front and sides in order to work effectively. This may require adjusting the placement of the existing clips.

Can you customize a wig to be a hair topper instead?

Yes, we can alter a wig to any size topper, but there are costs incurred to achieve this that can vary from $200-$400. Milano offers many different sized base toppers and constructions.

Does the Wigrip work with lace fronts, 360 wigs, and full lace wigs?

Milano recommends the Lace Wigrip for this. When the lace portion is positioned where the part and hairline it it creates a more natural, seamless transition than the Wigrip. The Wigrip works with all wigs.

Could you please tell me your recommendations regarding the secure method for the 3/4 bandfall for someone with no hair. I usually go silicone cap, but this piece doesn't have ear pieces, so I'm nervous it might slip.

You can still wear a bandfall with a silicone base for security. Just make sure the sizing is snug so the silicone will stick to your scalp. The Wigrip Band will also work just as well. It’s a personal preference.

I'm looking at the 22" Ash Blonde ponytail wig. The picture shown. Is that the exact color the wig will be or is that what it would look like after adding a custom color?

The Ash Blonde in the photo is the exact color. We do offer some with color service so please check the description to see if color services were added to this product. Color may vary with different screens so please visit the color chart to see a more accurate color swatch.

Does your color ring have the all the Divine wig colors?

Yes, the color ring includes all the premium processed colors.

How do I figure out my color?

To view the Milano colors please visit https://www.mcwigs.com/colors. Milano offers personalized color services to tweak the color further to get a more exact color. Please view the color chart to choose the closest color and add color services to personalize it further. If you are unsure on how to achieve your color please send an image to cs@mcwigs.com and a wig expert can advise.

Do you ever offer any grey options?

Yes, we offer grey option on short styles and toppers. If you do not see the option on the website please contact cs@mcwigs with the look you are going for and we will advise further.

What undertones do your brown wigs have?

Our brown tones are different for each hair type. The virgin European hair has a warmer undertone the lighter you go. The premium processed hair has a neutral undertone. All tones can be tweaked with additional color service.

Which colour is closest to a #6?

The closest color to a #6 medium brown is a medium brown babylight. Milano has a full coloring team on hand to personalize all color variations.

What is the difference between soft black and natural black?

Natural Black is a neutral solid black. While the soft black is a warm softer tone black.

What color should I get if I have natural black hair and light med skin tone?

Milano recommends to go with your natural hair color and add color service to add pops of color and dimension. It is recommended to go 1 shade darker when adding highlights.

What is the Natural Black color?

Natural black is a natural black color. Click here to learn all about the Natural Black Color.

What is the Soft Black color?

The Soft Black color is a soft, warm shade of black. Click here to learn all about the Soft Black color.

What is the difference between the Natural Black color and the Soft Black color?

The Natural black is more natural compared to the soft warm shade of black of the Soft Black. Click Here to learn more about the Black series.

What is the difference between the Soft Black color and the Natural Black color?

The Soft Black color is a more soft, warm shade of black compared to the more natural looking color of the Natural black. Click here to learn more about the Black series.

What is the Dark Brown color?

Dark Brown is a warm dark brown color. Click here to learn all about the Dark Brown color.

What is the Dark Brown Balayage color?

The Dark Brown Balayage color is a warm dark brown color with honey balayage highlights. Click here to learn more about the Dark Brown Balayage.

What is the Dark Brown Ombre color?

The Dark Brown Ombre color is a neutral dark brown color with warm caramel ombre. Click here to learn more about the Dark Brown Ombre color.

What is the difference between the Dark Brown color and the Dark Brown Balayage color?

The Dark Brown color is a warm dark brown. While the Dark Brown Balayage is a warm dark brown with honey balayage highlights. Click here to learn more about the Dark Brown color series. 

What is the difference between the Dark Brown color and the Dark Brown Ombre?

The Dark Brown color is a warm dark brown. While the Dark Brown Ombre is a neutral dark brown with a warm caramel ombre. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Balayage and the Dark Brown color?

The Dark Brown Balayage is a warm dark brown with honey balayage highlights. While the Dark Brown color is a warm dark brown. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Balayage and the Dark Brown Ombre?

The Dark Brown Balayage is a warm dark brown with honey balayage highlights. While the Dark Brown Ombre is a neutral dark brown with warm caramel ombre. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Ombre and the Dark Brown color?

The Dark Brown Ombre is a neutral dark brown with warm caramel ombre. While the Dark Brown is a warm dark brown. Click here to learn more about the Dark Brown color series.

Order Processing

What's the status of my order?

Please email cs@mcwigs.com for any order status questions. If you have not received any communication since your order was placed please reach out to custom service, we may have an incorrect email on file for you. 

How do I know that my order is canceled?

While we are sad to see that you canceled your order please note that orders that are canceled have not been processed and the authorization on your payment method will be released in 3 - 5 business days. 

I signed up and was approved by Klarna but it won't allow me to check out.

Klarna is a third party independent bank that works directly with our customers. Please contact Klarna directly with questions regarding your approval for purchasing on the Milano website or questions with your Klarna account.

 

To contact Klarna please call 844-KLARNA1 or visit their website at www.klarna.com/us/customer-service

Are you still taking Klarna?

Yes, we still accept Klarna. Once you add the item you would like to purchase to your cart, please select the Klarna payment option at check out. Klarna offers up to 12 monthly interest-free payments on approved credit. 

 

Please click this link for all of the financing options that Milano offers in store and online. https://www.mcwigs.com/financing

How much tax do I have to pay on this?

There are taxes charged for any wigs sold in California and New York. International duties are specific to each country.

Do you accept insurance?

We do not accept insurance but many insurance policies will cover some or all the cost of a wig if you are wearing it for medical reasons. Please click here to learn more https://www.mcwigs.com/medical-hairloss-insurance-wigs

Why haven't I received my wig yet?

Please email customer service at cs@mcwigs.com and we will be sure to get you an update.

How can I cancel an order?

Please contact cs@mcwigs.com to start the cancellation process. If your order has already been processed and personalizations were started there would be added cost to cancel.

If I purchase the wig on the website, does that include any services in store?

No, the store services are different than the services we offer online and are processed differently.

Why ami I getting a Gateway error at checkout?

Please refresh your page to see if the error is resolved. If you are still having issues please contact customer service at cs@mcwigs.com or (562)426-2971

How do I cancel my order?

We are sorry that you have to cancel your order. Please email cs@mcwigs.com or call customer service at (562)426-2971 and a customer service representative will assist you with your cancellation.

How can I order something that is out of stock?

You can still order an item that is listed as out of stock. Once the order is placed a customer service representative will be in contact with you to let you know when the expected time of arrival. This ensures that this style will be reserved and sent to you as soon as it arrives.

Do you offer any kind of layaway or payment plans besides PayPal credit?

Milano offers several financing options. SplitIt allows the payment to be broken in 4 monthly payments with no additional charge. It is valid with a visa or mastercard. Paypal allows the payment to be broken up in up to 6 monthly payments without any additional fees. Klarna aloows the payment to be broken up in up to 12 monthly payments without any additional fees. All these options are available at checkout.

I am trying to order the Wigrip cap, but when I try to checkout an icon keeps spinning?

Please refresh your page. If you are still having trouble try another browser. If that doesn’t work please contact cs@mcwigs.com or call customer service at (562)426-2971.

I’m trying to do the split payments and when I click agree and then submit the screen doesn’t go anywhere saying it was confirmed

Please contact customer service at cs@mcwigs.com so they can look up your order to clarify.

Returns

What is your return policy?

You may return your order provided it is shipped within the 5-day return policy. For more information on the Milano Collection return policy please go to www.mcwigs.com/policy

 

What address do I ship my return to?

Please use this link to create a Return Authorization www.mcwigs.com/returns

 

Address details and return instructions will be provided upon approval. 

Where is my refund?

Once you have received your Return Authorization approval please return your package to the address provided using a reputable currier service with tracking. Once your package has been received it will be inspected to ensure that it complies with Milano Collections return policy. (www.mcwigs.com/policy)  

 

The refund will then be processed. It can take up to seven business days for the refund to appear on your original method of payment. If you have any questions please feel free to call our customer service line at 562.426.2971 x301 or email cs@mcwigs.com

I need to expedite my RMA pending approval please. I only have today to ship it out since the weekend is coming up and the post office will not be open. I received it Thursday , so does Monday or Tuesday make 5 days?

All online orders have a 5 day return policy from when it is received. If you have any concerns please email customer service at cs@mcwigs.com.

Is there a restocking fee if I need to make a return?

Milano Collection does not charge a restocking fee. We offer a 5 day return and exchange policy for all wigs purchased online as long as they are unaltered and in the original condition. Personalization such as cap adjustment, sizing, linings and cuts are not refundable and will be deducted from the return.

How Do I Return My Order?

An RMA (Return Merchandise Authorization) must be requested. Please visit www.mcwigs.com/returns to request a return.

Do you have an exchange policy?

Yes. Wigs purchased in store and online can be exchanged within 5 days of purchase as long as the wig is unaltered and in original condition. Personalization such as cap adjustment, sizing, linings and cuts are not refundable and will be deducted from the return.

Will I receive an email to know that the other orders has been canceled and that I will have a PayPal refund?

Yes. We will email you when a refund is being processed. Please allow 5-7 days for the refund to show up on your account once we have processed it. 

How do I ship my wig for a fresh style?

You can ship your wig in a ziplock bag with a tracking #. Please ship to Milano Services 1446 E 33rd St Signal Hill CA 90755. Please enclose your contact info and any notes you would like that would assist us in the satyling process. The wig will be shipped back in a box to assure the style.

Can we still return sale wigs?

Yes. Milano offers a 5 day return/exchange policy for all wigs purchased online as long as they are unaltered and in original condition. However, personalizations such as cap adjustment, sizing, linings and cuts are not refundable and will be deducted from the return.

If I order a precut wig and add rooting is that eligible for returns or does the rooting make it final sale?

Yes. Milano offers a 5 day return/exchange policy for all wigs purchased online as long as they are unaltered and in original condition. Personalization such as cap adjustment, sizing, linings and cuts are not refundable and will be deducted from the return.

Are sale wigs returnable in store?

Wigs or toppers purchased online has a 5 day return/exchange policy as long as they are unaltered and in original condition. Wigs purchased in store have a 14 day EXCHANGE policy.

If I order online can I look at it then return it? Can I return it after a rooting?

All online orders have a 5 day return/exchange policy from the date of delivery as long as it is in original unlatered condition. All wigs have a tracking system to determine the date of delivery. Any personalizations such as color, cut and cap alterations are not refundable. These amounts wil be deducted from the return. If you are unsure of the style it is recommended to add all these personalizations once you confirm the style.

Shipping

How long will it take for my order to ship to me?

Once an order is placed please allow 3-5 business days for processing time. Please add an additional week if a personalized color services or alterations is requested. 

If the item you ordered is oversold there may be a further delay in processing time. A customer service representative will reach out to you and offer other suitable options. If not options are available they will provide an estimated delivery date. 

If I request Express Shipping, when will I receive my order?

Express Shipping speeds up the delivery time once your order is ready to ship. The 3 - 5 business day processing time applies to all orders. Any service customizations including salon services and cap size adjustments add an additional 5 - 7 business days to the processing time.

 

If the customer service team has any questions regarding your order they will reach out to you by phone or email. 

Are wigs ready to ship out immediately?

Once your order has been placed your selected wig is inspected to ensure that it conforms to our highest quality standards. We then send it to our professional styling team to have it styled according to your order preferences. This process takes 3 - 5 business days. Cut, color and cap adjustments usually take 3 - 7 additional business days to complete. 

Accessories ordered with your wig order will ship together with your new wig. 

Tracking information is emailed once your wig has been inspected, packed and ready to ship. 

 

Does Milano Collection ship internationally?

Yes, Milano Collection ships worldwide. Depending on the shipping service you select at checkout it takes anywhere from 2 - 14 business days to arrive. 

Tracking information will be emailed once it is available using a reputable international courier. Shipping costs are door to door, however, any local custom duties and tax are not included in the cost of the item or the shipping charges. You will be contacted by your local courier office should there be any addition payment for taxes and duties required.  

Do you ship to Italy?

Yes, we ship worldwide.

How long does it take to ship to Italy?

Depending on the service selected at checkout, shipping could take between 2 to 14 business days once the order has been processed and readied for shipment.

What does "No commercial value" mean?

All items shipped internationally need to be valued and insured at the invoiced dollar amount. Duties and taxes are specific to each country.

How much is shipping to the United Kingdom

Shipping rates vary by weight and dimensions. The shipping rate will be calculated at checkout.

How do I avoid paying the duty fee?

The value of the exchange or repairs will be minimal if the order is only an exchange or repair. However, all orders must be valued and insured for the invoiced amount.

Is there anyway to get overnight delivery?

Yes! At checkout there is an option for expedited delivery. Overnight means that once the order is processed and all the personalizations requested are completed it will be overnighted. However, it is limited to speeding up the shipping time not the processing time.

Do you ship to South Africa?

Yes, we ship worldwide daily.

Do you ship via UPS or FedEx?

Milano Collection uses both UPS and USPS for shipping. A tracking number is always generated for secure shipping.

Why is my tracking number invalid?

Please contact customer service at cs@mcwigs.com so we can locate your order. 

What is the difference between International Standard and Express shipping?

Express shipping takes 1-2 days assuming that there are no custom delays. Standard can take up to a week assuming there are no custom delays. This shipping option applies to the transit time once the order is processed and ready to go out. Processing time can vary depending on the personalizations requested atthe time of order.

Is the shipping box discreet?

Yes! We understand that this is a personal matter and we tried to make the outside box as discreet as possible. The product will arrive in a brown box labeled "Milano." The word "wig" is not listed outside the box.

Are wigs ready to ship immediately?

With all human hair wigs, styling is required. All wigs are inspected and styled before shipping. This is part of the processing time that it takes.

Showrooms

What are the hours for each location?

For our Los Angeles and Brooklyn Showrooms our hours are Sunday-Thursdays 10A.M.-6P.M. Our Long Beach, California location's hours are Monday-Friday 9 A.M.-5P.M. Holiday schedules may vary. Please call customer service to verify the hours of the showroom in question.

Why are you closed today?

We are closed on some holidays. Our Los Angeles and Brooklyn location's regular store hours are Sunday-Thursday 10A.M.-6P.M. The Long Beach, California location is open Mon-Fri 9A.M.-5P.M. 

Am I able to try on the wigs in store before buying one?

Yes, you can try on the wigs before purchasing.

Do you have private rooms in your New York location to try on wigs?

Yes, we have a private area for customers to try on wigs in all our locations.

Where can I go to try on wigs?

Please see this link for our locations. www.mcwigs.com/locations

How do I secure a Topper to my head?

Milano strives to create the most comfortable options. We do not recommend adhesives. We offer a line of TopGrips to eliminate or reduce the use of clips and combs.

How do I make a Topper look natural?

When bio hair is blended well with the topper it creates a more natural, seamless look. An imperfect look always looks more natural. An imperfect partline going back, styling with volume, tousled hair and seamless blending are all ways to create a natural look.

How do I get a premium processed hair topper to match my hair color?

Many times a color match service can create this seamless look. We search for the closest match and tweak it with our color service.

Which topper has the lowest density?

The Topaz topper has the lowest density. Density is not the only deciding factor. Be sure to communicate all the options that you prefer so we can help you select the topper best suited to you.

How long do the toppers last?

With any hairpiece the life span involves several variables including how often worn, how often washed and styled, sun exposure and frequency of color services. These factors all come into play when discussing the longevity of a hairpiece.

Which topper works the best for wearing at the front hairline ?

When wearing bangs, any topper looks great at the hairline. If you are wearing a topper without bangs we recommend the Topaz or Divine Topper.

Can you workout in a topper?

You can definitely work out on a topper. We always recommend a baseball cap if you are just thinning. This requires less styling than if a topper is worn.

Do your toppers come with a precut?

The toppers come slightly layered. The top layer is 2” shorter than the overall length.

Which size topper is the best for my hair loss? (Ex: 7x7 or 8x8)

A topper size should be large enough to cover the area where you are thinning. The bigger the base, the more hair that is on it, so if you are looking for a low density you should try to avoid going with a larger base than the area that you need covered. The larger the base the less your bio hair is visible.

How can I be confident wearing a topper for the first time?

It’s a process but gets easier everytime. We always say to give yourself the time to work through the process. You will get more fluent everyday - we promise!

What are tricks on how to blend a topper?

We recommend using a rooting service to match your root color to seamlessly blend your topper with your bio hair. A teasing comb is also a really important tool. Always brush the topper and your own hair down and then back. This blends the hairs together so it looks very natural.

Should I dye my natural hair to match my topper?

You can either dye your hair to match your topper or dye your topper to match your hair. Either one works, however it's less maintenance to dye your topper to match your hair.

What length should I get my topper to blend with my natural hair?

We recommend a topper should be no more than 1-1 1/2" longer than your hair. It can be up to 2" shorter than your hair if you are looking for a layered look.

Can I use a cap with the topper?

No, since a topper is blended with your bio hair the TopGrip is the recommended secure method to secure it to your head without the use of clips and combs. Making it more convenient and less bulky to wear.

What is the difference between the Emerald and Ruby hair toppers?

Both the Emerald and Ruby are skin top toppers. The Emerald comes in 5x6 and 7x8" base size. The Emerald comes in 14" & 18" length hair. The Ruby comes in 8x8 1/2" base size so it is larger. The Ruby has 14" length hair. Both are beautiful options that would suit your needs!

Do you have a wig with less density than the Ruby?

The Topaz or Divine Toppers are less density than the Ruby. They are lace top topper options. The Ruby is a skin top which is fuller density than a lace top. If you are wanting a skin top we can further personalize your look by removing density from the skin top.

What is the difference between all the different toppers?

The difference in the toppers is in the base construction, base size and hair length. Please view this page to learn all the details. https://www.mcwigs.com/all-about-toppers

What is the difference between the Topaz and the Emerald?

The Topaz has a lace base construction and the Emerald has a silk base construction. They both come in 14" & 18" length and 2 base sizes 5x6" & 7x8". Check out this link for more information about our different toppers https://www.mcwigs.com/all-about-toppers

Will your toppers work if you have no biological hair in the front?

Yes. If you have no bio hair in the front a topper can still be worn. Depending on the style and look you are going for would determine the best available option. Please email cs@mcwigs the look you are going for and we can advise further.

Is your Topaz base topper a single or double monofilament?

The Topaz is a lace top topper and is available in base size 5x6" or 7x8"

Do you need a picture of my hair color to match my hair or scalp if I only wear silk toppers?

If you are blending your topper with your biological hair it is recommendedto match your natural rooting to the rooting on the topper. This can be achieved with a rooting color service.

What is the price on your toppers? Do you custom cut and color them?

The toppers we offer vary in base construction, length and color. Please view https://www.mcwigs.com/all-about-toppers to see the details and price options. Alll toppers can be personalized further with color service. The options available are listed on the product page of each individual toppers.

Do u have the Ruby in 16" or 18"in ash blonde or platinum? Or any blonde color?

The Ruby comes standard in 14". It can be special ordered in any color or length. Please email cs@mcwigs.com to inquire.

I have a small silk top topper (2.5X5’’) with four clips. Which Topgrip comfort band do you recommend?

The small Topgrip is recommended. You may need to alter the size if it hangs over too much. Also you need to adjust the placement of the clips so it will be secured to the topper in the front and on both sides. If it is secured into the Topgrip it will keep your topper secure without the use of clips. If your topper is made of transparent material the beige color is recommended.

Is it possible to get the Milano Divine topper handtied instead of wefted?

Yes. Milano offers a variety of options. It is not available in stock but can be custom ordered . Please allow an average of 8-12 weeks for arrival for this option.

I am looking for a low density topper but color matching is a concern for me.

You can schedule a virtual consultation with a Milano Wig Specialist and we will show you all of the options of the Divine Low Density Topper. Please use this link to schedule: www.mcwigs.com/consult.

Can you customize a wig to be a hair topper instead?

Yes, we can alter a wig to any size topper, but there are costs incurred to achieve this that can vary from $200-$400. Milano offers many different sized base toppers and constructions.

Is your shop open?

The Milano Showrooms in New York and Los Angeles are open from Sunday-Thursday 10AM-6 PM. The Long Beach, CA location is open from 9AM -5 PM by appointment only. Please visit https://bit.ly/2USKZCU to schedule an appointment.

How do I schedule an appointment?

For virtual appointments please click https://www.mcwigs.com/consult . For in person appointments please click here https://www.mcwigs.com/inpersonconsult

Do you offer styling at your locations?

Yes, we offer styling, cutting, color, and alteration services at all our locations.

Cap Construction

How long will it take for my order to ship to me?

Once an order is placed please allow 3-5 business days for processing time. Please add an additional week if a personalized color services or alterations is requested. 

If the item you ordered is oversold there may be a further delay in processing time. A customer service representative will reach out to you and offer other suitable options. If not options are available they will provide an estimated delivery date. 

What type of cap constructions options does Milano offer on Wigs?

Here at Milano we offer a variety of cap construction options. Anything from a French/Silk Top to a 100% Hand Tied Wig. We also have a variety of lace front options to choose from.  

For a full list of cap construction options please visit our cap construction page.

If you don't see an option that you are looking for please email cs@mcwigs.com and our customer service team will work with you to special order the perfect wig. 

What are ear tabs/ear pieces?

Ear tabs/ear pieces are the part of a wig cap that provides coverage on the sideburn area or hair in front of your ears. Ear tabs are recommended for customers who would like to have the sideburn area coved or are experiencing hair loss in the sideburn area. Ear tabs may add bulk to the side burn area. Ear tabs are removable at the customer request. 

What is the difference between Folded Lace and Zig Zag Lace fronts?

Both the Folded Lace and Zig Zag Lace fronts are made with Swiss Lace. 

 

The Zig Zag Lace front is a single layer of lace that has an unfinished edge that has been cut into a zig zag pattern. The single layer of lace is the flattest against the forehead and creates a seamless natural look where the wig starts on the front hairline. 

 

The Folded Lace front is a double layer of lace that is folded in half to create a more durable lace front. The double layer helps create a lift along the front hairline and is recommended for customers who blend their front hairline with the wig.  

 

At this time we are phasing out the Folded Lace option. If you would like to blend your hair with our Zig Zag Lace front we do offer a front hairline customization. 

Do you offer Hand Tied caps?

While we sometimes have Hand Tied caps on our website they are not a cap construction that we usually stock. Any of the available wig styles can be custom ordered in a Hand Tied cap. A Hand Tied cap is a custom order and does take 15 - 18 weeks to arrive. 

What is the difference between a Hand-Tied and Wefted wig cap?

Hand-Tied wigs are constructed with ear hair tied one by one to the cap. A Hand-Tied wig has more stretch and is more delicate than a Wefted cap. While Hand-Tied wigs are lighter weight they do have extra bulk around the cap because of the "returns".

 

Wefted wigs are constructed by sewing wefts (tracks of hair) to the wig cap. A Wefted wig has less stretch, is more durable and will last longer than a Hand-Tied Wig. The Wefted wigs fit closer to the scalp and have a more natural look around the head. 

If I request Express Shipping, when will I receive my order?

Express Shipping speeds up the delivery time once your order is ready to ship. The 3 - 5 business day processing time applies to all orders. Any service customizations including salon services and cap size adjustments add an additional 5 - 7 business days to the processing time.

 

If the customer service team has any questions regarding your order they will reach out to you by phone or email. 

Are wigs ready to ship out immediately?

Once your order has been placed your selected wig is inspected to ensure that it conforms to our highest quality standards. We then send it to our professional styling team to have it styled according to your order preferences. This process takes 3 - 5 business days. Cut, color and cap adjustments usually take 3 - 7 additional business days to complete. 

Accessories ordered with your wig order will ship together with your new wig. 

Tracking information is emailed once your wig has been inspected, packed and ready to ship. 

 

Does Milano Collection ship internationally?

Yes, Milano Collection ships worldwide. Depending on the shipping service you select at checkout it takes anywhere from 2 - 14 business days to arrive. 

Tracking information will be emailed once it is available using a reputable international courier. Shipping costs are door to door, however, any local custom duties and tax are not included in the cost of the item or the shipping charges. You will be contacted by your local courier office should there be any addition payment for taxes and duties required.  

Do you ship to Italy?

Yes, we ship worldwide.

How long does it take to ship to Italy?

Depending on the service selected at checkout, shipping could take between 2 to 14 business days once the order has been processed and readied for shipment.

What does "No commercial value" mean?

All items shipped internationally need to be valued and insured at the invoiced dollar amount. Duties and taxes are specific to each country.

How much is shipping to the United Kingdom

Shipping rates vary by weight and dimensions. The shipping rate will be calculated at checkout.

How do I avoid paying the duty fee?

The value of the exchange or repairs will be minimal if the order is only an exchange or repair. However, all orders must be valued and insured for the invoiced amount.

Is there anyway to get overnight delivery?

Yes! At checkout there is an option for expedited delivery. Overnight means that once the order is processed and all the personalizations requested are completed it will be overnighted. However, it is limited to speeding up the shipping time not the processing time.

Do you ship to South Africa?

Yes, we ship worldwide daily.

Do you ship via UPS or FedEx?

Milano Collection uses both UPS and USPS for shipping. A tracking number is always generated for secure shipping.

Why is my tracking number invalid?

Please contact customer service at cs@mcwigs.com so we can locate your order. 

What is the difference between International Standard and Express shipping?

Express shipping takes 1-2 days assuming that there are no custom delays. Standard can take up to a week assuming there are no custom delays. This shipping option applies to the transit time once the order is processed and ready to go out. Processing time can vary depending on the personalizations requested atthe time of order.

Is the shipping box discreet?

Yes! We understand that this is a personal matter and we tried to make the outside box as discreet as possible. The product will arrive in a brown box labeled "Milano." The word "wig" is not listed outside the box.

What is the density for the Ponytail Wigs?

The Ponytail has 105% density because it is our skin top with a lace front low density wig.

Do Milano wigs have bleached knots?

We do bleach the knots on our Virgin European hair. We use the wig makeup palette to conceal the knots on our Premium Processed hair. Please click here to view https://www.mcwigs.com/scalp-illusion-palette-light-to-dark.html. We do not recommend bleaching knots on premium processed since the hair has been already processed so it could weaken the knots.

What does Swiss lace mean?

Swiss lace is the softest, most natural lace on the market. It provides a seamless transition in the front hairline and part.The Swiss lace is the lace at the front edge of the wig by the forehead.

What does French silk top mean?

A French or Silk top is the top construction that mimics the look of scalp. It is often referred to as a skin, French or silk base.

What color lace or French top does the Reese unit have?

The Reese unit has a lace front that is a nude color that blends well with most skin tones. The color can be adjusted further with wig make up like the Milano Scalp Illusion Palette. https://www.mcwigs.com/scalp-illusion-palette-light-to-dark.html

Are the knots bleached on the lace front of the Amber wig?

The Amber wig is a skin top with lace front 26" medium to full density wig. The knots in the front are not bleached. We recommend using the Scalp Illusion Palette to achieve this look. https://www.mcwigs.com/scalp-illusion-palette-light-to-dark.html

What is the PU Lining

The PU lining is a lining that can be added to any wig to allow the use of all adhesives while protecting the cap.

What is the difference between the Divine, Nicole and Secret wigs?

A Nicole is a long bob that is 19" with a silk top and lace front. The Divine and Secret are lace top wigs. The Divine or Secret mid is the closest style to the Nicole but in a lace top.

What is a PU lining?

PU is a lining that is put in the cap to protect the cap when adhesives and double sided tapes are used. Milano recommends the Grip line to secure your wig as an alternative option to adhesives or tapes.

Does the Nicole wig have eartabs?

Yes, the Nicole wig comes standard with ear tabs.

is there a side part option for the Secret wigs?

Milano recommends a middle or off center left or off center right parts. All these options are possible with the Secret wig.

What is the Freedom lining?

Freedom is a lining that we can put into any wig that allows a wig wearer to wear a wig securely without the use of clips and combs. It has the Milano Wigrip built into the cap.

Do you have hair systems with adhesives or glue for the wigs to stay on? Or are they only available with grip caps?

We offer a PU lining which allows the use of adhesives while protecting the wig cap. Both the wigs and toppers can have a PU lining added for secure fit with adhesives.

Can you get a silicone cap with any wig?

Yes, any wig can be fitted with a silicone lining. This allows you to wear a wig securely without the use of clips or combs. Silicone linings are recommended for women experiencing full hair loss.

Are wigs ready to ship immediately?

With all human hair wigs, styling is required. All wigs are inspected and styled before shipping. This is part of the processing time that it takes.

What are napes and ear pieces?

Earpieces are a part of the cap that covers your sideburns in front of your ears. It is recommended when you have no hair by your sideburns or wearing a drastically different color than your real hair. Many clients request to remove the earpieces for a more comfortable fit. A nape piece is the bottom portion or area of a cap that sits on your nape.

Can I change an open wefted cap to a closed wefted cap?

We can change an open wefted cap to a closed wefted cap for an additional fee of $150.

When choosing freedom lining will it come sewn in or as a kit?

Freedom is a lining that we can put into any wig that allows a wig wearer to wear a wig securely without the use of clips and combs. It has the Wigrip buit into the cap.

Are these wigs parted strictly in the middle?

The Divine Wigs can be parted in the middle, off center right and off center left.

Do you have any have elastic bands?

Milano has a 3 pack adjustable wig strap to keep your wig secure and assist in keeping the lace snug in the front hairline. Please click here to view https://www.mcwigs.com/milano-wig-strap.html

Is there a way to have the freedom cap removed from a unit?

The freedom lining can be removed from a wig but there would be an additional charge for this.

Do you have Princess petite caps?

Yes, the Princess wig comes in smaller sizing and is recommended for petite women or children. We have a variety of lengths and sizes in stock.

Which wig has the lowest density of hair that comes with ear tabs?

The Princess is an extra low density wig with a skin top and lace front. The Ponytail wig is a low density wig with a skin top and lace front. The Divine is a lace top low density wig. It has the option for ear tabs on the product page.

How do I hide the cap by the eartabs when worn up?

When worn up first secure the wig. Make sure the eartabs are bent inwards. Then tease the wig hair or blend in your bio hair in order to achieve the most natural look.

What are my cap options?

Milano offeres many different types of cap options from cap size to cap upgrades like Freedom and Closed Wefted caps. For more information on all of our cap options please visit our Wig Wisdom page with all of our options.

Is a silk top or lace top better?

Neither top is better than the other. It really comes down to personal preferences. We find that most women are either lace top or silk top girls. The silk top is a thicker, more durable top. The lace top is lower in density and has a thinner base construction. Either one will work but if you are wearing a topper without blending your front hairline and no bangs, a lace front edge is a more realistic look.

Is a silk top better for beginners?

For some beginners, a silk top can be easier to work with as it is more durable.

What's the benefit of a silk top?

Silk tops mimic the scalp and there is no tranparent material on top as there is with lace. The silk top is a thicker base construction than lace.

How can I hide the lace better on a lace front or top?

When a part is messy or not a perfect line it hides the lace. Cutting shorter hairs, adding baby hairs, or teasing the hairs by the hairline helps camoflauge the lace. Adding hairs to areas where too much lace is visible also conceals the lace cap. We recommend the Milano Hairline Brish,Scalp Illusion Palette and teasing comb as useful tools to use wuth a lace featured wig.

What is a mono top?

A monofilament or mono top is a a fine layer of transparent micro-mesh that is inserted either at the parting, crown or top area. Each strand of hair is then individually hand tied to this layer of mesh to mimic natural hair growth. It is more durable than lace, but if it's made with darker hair, the knots of the hair may be more visible.

What is the freedom cap?

The Freedom Cap is a Milano patented cap that allows you to wear your wig securely without clips, combs, glues or adhesives. It's essentially the Wigrip built into the wig.

What is the density of your wigs?

Milano Collection offers both French/Skin Top Wigs and Lace Top Wigs. 

  • The French/Skin Top Wigs are approximately 120% density. 
  • The Lace Top Wigs are approximately 100% density.
  • The Princess Wigs are approximately 105% density.

To watch a video on our wigs density please view  https://www.youtube.com/watch?v=HI7ZPRExeVU&t=108s

Is there places to attach the wig combs?

There is a wig comb in the front of every wig as long as there is no silicone, Freedom or PU lining. The Divine and Ponytail wig come with a comb in the back as well.

Interested in a Divine wig but i need ear tabs. Can I have them added or do i need to get one that says it has ear tabs already?

The Divine Wig does not come with ear tabs but there is a drop down by the product where you can request them. Ear tabs are recommended if you are experiencing complete hair loss or the color is drastically different than your biological hair.

Wear and Care

Does the Divine Wig need to be glued down?

No, the Divine Wig is designed to be a glueless wig. The lace by the front hairline may need a minor adjustment to avoid lifting and to ensure that it lays seamlessly on your forehead. These adjustments for the Divine Wig are free of charge at time of purchase.

Can the Divine Wig be styled with height and volume?

Although many people wear the Divine Wig in a long, layered flat style, it can also be styled in layers with lots of height. The natual features of the Divine Wig's part and hairline look great when styled with height or straight and sleek. For an even more volume try a wavy hair texture. Wavy hair styled straight gives added volume to your style.

How do I wash my Divine Wig?

Due to the more delicate nature of the Divine Wig, it's best to wash your wig on a mannequin head. The manniquin head will hold the shape of the cap and minimize stretching the lace area. T-Pins should never be used on the lace. Do not gather or pull on the lace section.

How do I put on the Divine Wig?

You can put on your Divine Wig any way that works for you. Just remember not to pull on the lace, as that may cause the lace to stretch or tear. Most people put on th eDivine Wig by holding it by the nape and wrapping it over and around the head.

What would you recommend for a realistic front hairline?

All of our wigs have a realistic front hairline. Both the skin top and lace top have lace for a natural, seamless transition.

What hairline is best for bangs?

When wearing full bangs the hairline is not that relevant since it is covered by the bangs. When not wearing a bang, we recommend a lace front hairline.

Can your wigs be put into a pony tail?

The recommended wigs to wear up in a ponytail are the Divine or Ponytail Wig.

Can You Add Hair On A Wig That Is Balding Or Missing Hair On Certain Areas?

Yes. Milano has a team of wig alteration specialists that can perform many wig alterations including cap adjustments Milano does not repair lace top wigs from other manufacturers.

How Much Is It To Add Hair?

Adding hair involves many variables. When ventilating or adding one hair at a time it can get expensive since it is a specialized service. Hand-tied hair can range from $75-$300. Hair wefts can also be added. The price depends on the amount of wefts added, and can vary from $35 and up. A quote is always provided and approved by you before we start any services.

Can I request that more hair be added to the back of a ponytail wig?

Yes, we can add any personalizations you request. If there are added costs an estimate will be emailed to you so you can decide if you want to proceed.

Can I sleep in my wig?

Milano does not recommend sleeping in your wig. Sleeping in your wig will create a lot of additional wear and tear on your wig causing your wig to have a shorter life span.

Can I swim in my wig?

Milano does not recommend swimming in your wig. The chemicals and/or salt dry out the hair and shorten the life span of the wig. A cheaper swim wig is recommended for swimming.

How long will my wig last?

The life of a wig really depends on a lot of different factors. How the wig is worn, washed, brushed and cared for all affect how long it will last. On average, a wig should last for 1 - 2 years with proper maintenance and attention.

How do I care for my wig?

When not wearing your wig, place it on a mannequin head. Make sure your mannequin head is not stored in direct sunlight. When washing your wig use a sulfate-free shampoo and conditioner. When applying heat use a heat protectant before styling. Use the Milano Gentle Brush from the ends upwards to remove any tangles. To avoid shedding, do not use conditioners and oils directly on the wig cap. Longer styles do need to be brushed at the nape of your wig daily to remove any tangles.

Can I use high temperature to style my wig?

You can use hot tools on all Milano Wigs. We recommend that you use heat protecting products to protect the hair, and that you avoid excessive heat or prolonged exposure to heat as it can damage the cuticles.

How often should I wash my wig?

We recommend that you wash your wig only when it's dirty. It is not necessary to wash your wig if you are looking for a style change. It may just need to be styled. On average it is recommended to wash your wig every 4-5 weeks if worn daily. Only you can determine when the wig is dirty and not looking its best. We also recommend that you avoid heavy styling products that leave residue in the hair so you can prolong the length of time between washings.

How can I prevent hair from coming out of my wig?

We recommend brushing the nape daily to untangle any knots. To avoid pulling out hair it is best to brush from the bottom upwards in a gentle fashion. We recommend using the Milano Gentle brush for easy brushing and detangling.

How do I make a wig look more natural?

Imperfection is key. Hair is imperfect, and when your wig is perfect it looks like a wig. Shake it out and make sure there are hairs out of place. Even a small tip like messing up the part so it is not a perfectly straight line can make a wig look more natural. Coloring a wig with natural rooting and highlighting trends creates dimension, and makes a wig look more natural.

What is the easiest style that requires minimal work?

A bang style with straight hair or slightly wavy hair is the easiest style and requires the lowest maintenance.

Can I wear my wig up in a ponytail or updo?

With our standard styles we recommend a low ponytail, half up or low updo. The Ponytail & Divine Styles were designed with underventilation to allow any type of wear- Both up and down. Once secured the hair can be teased around the cap edges to allow a more natural look.

What Styling Products Can I Use On My Wig?

Milano recommends styling products that are very light on the hair and do not leave a residue. This will allow longer stretches of time before washing. Milano uses the Bumble and Bumble styling line. It's important to understand the nature of the particular wig you have, and the desired results you are trying to achieve when choosing styling products.

How can I wear wigs when it’s summer time and extremely hot?

In summertime when it's hot you may prefer going shorter or wearing your wig/topper up or away from the face. The lower density styles like the Ponytail and Divine are perfect for wearing up and away from the face.

Can you go to the pool wearing your hair?

We do NOT recommend swimming in any Milano wigs or toppers. The salt/chlorine will dry out the hair. We recommend using our GripCap along with a less expensive wig to keep as a "swim wig".

Can you wear the ponytail wig down?

The Ponytail can be worn both up and down and is lightweight, comfortable and natural.

How long does a topper and wig last?

There is normal wear & tear that occurs on wigs and toppers. We do not recommend sleeping in them. Sun exposure, frequency of washing, and having alternate hair pieces are key factors on how long your wig or topper will last. On average your wig or topper should last between 6 months-2 years

What products should I use washing my wigs and toppers?

We recommend using a color safe sulfate-free shampoo and conditioner. For styling products its really important to use lightweight products so they don't leave a residue or build up in the hair. This will avoid having to wash your wig or topper more frequently.

What do you recommend when dealing with a sensitive scalp?

When your scalp is sensitive we recommend the GripCap. This creates a barrier between the wig and scalp for a more comfortable wear.

How often should I wash my wig or topper?

It is important not to over wash your hairpiece. It only needs to be washed when it is dirty and not feeling its best. Changing the style does not always mean it needs to be washed. On average you should wash your wig every 3-5 weeks if worn daily, with minimal to no styling products added.

Will wearing a wig or topper damage my hair?

Here at Milano we try to make the wig/topper wearing experience enjoyable and comfortable. The Gripline has many products to wear your hair alternative securely and damage free.

Could the band fall be worn up in a ponytail?

Yes, the bandfall can be worn in a ponytail. First secure the bandfall up and then tease the hair around the edges for a more natural look and to conceal the edge of the cap. Then go about your day looking fabulous!

Are the wigs easy to put on? Do they stay on?

Yes. There may be a learning curve but once you have one it should not take more than 20-30 seconds to put on. As long as the fit is good they will stay secure. We recommend the Wigrip to prevent sliding or slipping.

Any tips on wearing the wig up in the summer?

When wigs are worn up it is best to secure with a Wigrip Band. It is recommended to first secure up and then tease the edges to blend the sides so they look natural and are not visible.

If I do a wash, would I be able to add in a comb in the back of the wig? It keeps moving up on my head even with the wig grip.

Usually when the wig rides up it is a sizing concern. If you add a comb to the back and insert the comb uner the grip it will prevent it from riding up. If this does not work,

What are washing instructions for both the lace front and original WiGrip?

The lace is the most delicate part. It is recommended not to pull or add any tension when washing. Gently wash this area. The Wigrip can be washed on a gentle cycle with cold water.

When choosing a wig with a wavy texture, is the wig permanently wavy?

Wavy means the hair is more textured and has more volume. A wave can be brushed or blown out. The straight can be curled as well to provide a wavy set. In general the natural wavy will hold a wavy set longer than a straight wig. A straight wig is silkier hair that wavy hair.

Can you part the Divine 24” ash blonde anyway you want?

The Divine can be parted with a middle and off center part. For an off center look you can just shift the wig over or move the existing part. There is a 2" part that can be moved. It is advised to not move the part all the way to the edge so the cap is not visible.

Can the Ponytail wig be worn down as well?

The Ponytail is a low density wig that can be worn both up and down. It is specially designed to look natural both up and down. Please see https://www.mcwigs.com/about-ponytail-wig for more details.

How long do your wigs last for?

The longevity of a wig depends on how it is cared for, how often it is washed and how much heat/sun exposire there is. On average our wigs should last 1 year and longer if interchanged with other wigs. This puts less strain and wear on tear on one wig.

Can you use a curling iron on straight hair?

Yes, it's 100% cuticle intact human hair and can be styled with hot tools. Milano recommends using a heat protecting product to protect the hair before applying heat.

Sizing

What is the difference between the Dark Brown Ombre and the Dark Brown Balayage?

The Dark Brown Ombre is a neutral dark brown with warm caramel ombre. While the Dark Brown Balayage is a warm dark brown with honey balayage highlights. Click here to learn more about the Dark Brown color series. 

What is the Medium Brown Babylight color ?

The Medium Brown Babylight color is a medium brown shade blended with subtle honey highlights. Click here to learn all about the Medium Brown Babylight.

What is the Medium Brown Balayage color?

The Medium Brown Balayage color is a lovely shade of medium brown with honey balayage highlights. Click here to learn more about the Medium Brown Balayage color.

What is the Medium Brown Ombre color?

The Medium Brown Ombre color is a lovely shade of medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown Ombre color.

What is the difference between Medium Brown Babylight and Medium Brown Balayage?

The Medium Brown Babylight color is a medium brown with subtley blended honey highlights. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Balayage and the Medium Brown Babylight?

The Medium Brown Balayage is a medium brown with honey balayage highlights. While the Medium Brown Babylight is a medium brown with blended subtle honey highlights. Click here to learn more about the Medium Brown series. 

What is the difference between the Medium Brown Babylight and the Medium Brown Ombre?

The Medium Brown Babylight is a medium brown with blended subtle honey highlights. While the Medium Brown Ombre is a medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Ombre and the Medium Brown Babylight?

The Medium Brown Ombre is a warm neutral brown with warm caramel ombre. While the Medium Brown Babylight is a medium brown with blended subtle honey highlights. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Balayage and the Medium Brown Ombre?

The Medium Brown Balayage color is a medium brown with honey balayage highlights. While the Medium Brown Ombre color is a medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Ombre and the Medium Brown Balayage?

The Medium Brown Ombre is a medium neutral brown with a warm caramel ombre. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Ombre and the Medium Brown Balayage?

The Medium Brown Ombre color is a medium neutral brown with warm caramel ombre. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series. 

What is the Light Brown Babylight color?

The Light Brown Babylight color is a light brown shade with blonde blended subtle highlights. Click here to learn more about the Light Brown Babylight color.

What is the difference between the Light Brown Babylight and the Medium Blonde?

The Light Brown Babylight color is a light brown shade with blonde blended subtle highlights. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the light brown color series.

What is the Medium Blonde color?

The Medium Blonde color is a light warm brown shade with warm blonde highlights. Click here to learn more about the Medium Blonde color.

What is the difference between the Medium Blonde and the Light Brown Babylight?

The Medium Blonde is a light warm brown with warm blonde highlights. While theLight Brown Babylight is a light brown with blonde blended sublte highlights. Click here to learn more about the Light Brown series.

What is the difference between the Medium Blonde and the Golden Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Golden Blonde color is a warm golden blonde shade. Click here to learn more about the Gold color series.

What is the difference between the Medium Blonde and the Platinum Blonde color?

The Medium Blonde is a light warm brown with warm brown highlights. While the Platinum Blonde is a light blonde shade. Click here to learn more about the Blonde color series.

What is the difference between the Medium Blonde and the Ice Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Ice Blonde is a white icy blonde color. Click here to learn more about the Blonde color series.

What is the Ash Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Ash Blonde color.

What is the difference between the Medium Blonde and the Ash Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde color and the Medium Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Golden Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Golden Blonde is a warm golden blonde. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Platinum Blonde?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Ice Blonde?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Ice Blonde is a white icy blonde color. Click here to learn more about the Blonde color series.

What is the Golden Blonde color?

The Golden Blonde color is a lovely shade of warm golden blonde. Click here to learn more about the Golden Blonde color.

What is the difference between the Golden Blonde and the Medium Blonde color?

The Golden Blonde is a warm golden blonde color. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the Blonde color series.

What is the difference between the Golden Blonde and the Ash Blonde color?

The Golden Blonde is a warm golden blonde color. While the Ash Blonde color is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

What is the difference between the Golden Blonde and the Platinum Blonde color?

The Golden Blonde is a warm golden blonde color. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series.

What is the difference between the Golden Blonde and the Ice Blonde color?

The Golden Blonde color is a warm golden blonde. While the Ice Blonde color is a white icy blonde. Click here to learn more about the Blonde color series.

What is the Platinum Blonde color?

The Platinum Blonde color is a lovely shade of light blonde. Click here to learn more about the Platinum Blonde series.

What is the difference between the Platinum Blonde and the Medium Blonde color?

The Platinum Blonde color is a light blonde color. While the Medium Blonde is a light warm brown with warm brown highlights. Click here to learn more about the Blonde color series.

What is the difference between the Platinum Blonde and the Ash Blonde color?

The Platinum Blonde color is a light blonde color. While the Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

What is the difference between the Platinum Blonde and the Golden Blonde color?

The Platinum Blonde is a light blonde color. While the Golden Blonde color is a warm golden blonde color. Click here to learn more about the Blonde color series. 

What is the difference between the Platinum Blonde and the Ice Blonde?

The Platinum Blonde color is a light blonde color. While the Ice Blonde is a white icy blonde. Click here to learn more about the Blonde color series. 

What is the Ice Blonde color?

The Ice Blonde color is a lovely shade of white icy blonde. Click here to learn more about the Ice Blonde color.

What is the difference between the Ice Blonde and the Medium Blonde?

The Ice Blonde is a white ice blonde. While the Medium Blonde is a light warm brown with warm brown highlights. Click here to learn more about the Blonde color series. 

What is the difference between the Ice Blonde and the Ash Blonde color?

The Ice Blonde is a white icy blonde. While the Ash Blonde color is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

What is the difference between the Ice Blonde and the Golden Blonde color?

The Ice Blonde is a white icy blonde. While the Golden Blonde color is a warm golden blonde. Click here to learn more about the Blonde color series.

What is the difference between the Ice Blonde and the Platinum Blonde?

The Ice Blonde is a white icy blonde. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series. https://youtu.be/xrlz4c0ML0U

What is the Auburn color?

The Auburn color is a dark warm red shade. Click here to learn more about the Auburn color.

What is the Copper color?

The Copper color is a medium orange red shade. Click here to learn more about the Copper color.

What is the Strawberry Blonde color?

The Strawberry Blonde color is a lovely shade of light red with blonde undertones. Click here to learn more about the Strawberry Blonde color.

What is the difference between Auburn and Copper?

The Auburn color is a lovely shade of dark warm red. While the Copper is a medium orange red color. Click here to learn more about the Red color series.

What is the difference between Copper and Auburn?

The Copper color is a lovely shade of medium orange red. While the Auburn is a dark warm red color. Click here to learn more about the Red color series. 

What is the difference between Auburn and Strawberry Blonde?

The Auburn color is a dark warm red color. While the Strawberry Blonde is a light red with blonde undertones. Click here to learn more about the Red series.

What is the difference between Copper and Strawberry Blonde?

The Copper color is a medium orange red color. While the Strawberry Blonde is a light red color with blonde undertones. Click here to learn more about the Red color series.

What is the difference between Strawberry Blonde and Copper?

The Strawberry Blonde color is a light red with blonde undertones. While the Copper color is a medium orange red shade. Click here to learn more about the Red color series. 

What is the difference between Strawberry Blonde and Auburn?

The Strawberry Blonde is a light red with blonde undertones. While the Auburn color is a lovely shade of dark warm red. Click here to learn more about the Red color series.

What is the Snow Grey color?

The Snow Grey color is a silver light gray shade. Click here to learn more about the Snow Grey color 

What is the Champagne Grey color?

The Champagne Grey color is a lovely medium grey with warm dimensional lowlights. Click here to learn more about the Champagne Grey color 

What is the Silver Smoke Grey color?

The Silver Smoke Grey color is a light grey with a darker rooting. Click here to learn more about the Silver Smoke Grey color 

What is the difference between Snow Grey and Champagne Grey?

The Snow Grey color is a silver light grey. While the Champagne Grey is a medium grey color with warm dimensional lowlights. Click here to learn more about the Grey color series. 

What color do you suggest for the rooting?

When it comes to rootings we recommend your natural hair color. This would give a natural effect and compliment your natural look.

What is the difference between Snow Grey and Silver Smoke Grey?

The Snow Grey is a silver light grey color. While the Silver Smoke Grey is a light grey with darker rooting. Click here to learn more about the GREy color series. 

What is the difference between Champagne Grey and Snow Grey?

The Champagne Grey is a medium gray color with warm dimensional lowlights. While the Snow Grey is a silver light grey. Click here to learn more about the Grey color series. 

What is the difference between Champagne Grey and Silver Smoke Grey?

The Champagne Grey is a medium grey with warm dimensional lowlights. While the Silver Smoke Grey is a light grey with a darker rooting. Click here to learn more about the Grey color series. 

What is the difference between Silver Smoke Grey and Snow Grey?

The Silver Smoke Grey is a light grey color with a darker rooting. While the Snow Grey is a silver light grey color. Click here to learn more about the Grey color series. 

What is the difference between Silver Smoke Grey and Champagne Grey?

The Silver Smoke Grey is a light grey color with a darker rooting. While the Champagne Grey is a medium grey with warm dimensional lowlights. Click here to learn more about the Grey color series.

What size do your wigs come in?

Milano stocks mostly medium-size wig caps with a circumference of 21.7" (54 cm). Milano has a full service alterations department to offer cap adjustments as needed. This allows us to accommodate many different head sizes and shapes

Do you still use Nomi color?

No, the Nomi color has been discontinued. The closest color to this is the golden blond with a reverse balayage.

What if the medium size wig cap does not fit me?

Milano has an in-house Alterations Department that can alter the size of any wig. Our alterations team eliminates the need to wait 12 - 15 weeks for a custom order. Customers get a customized cap size without the hassle of waiting for a long period of time.

Do you offer small sizes?

The Milano Princess Wig is available in Extra Small sizes. The Princess Wig is an Extra Low Density wig that is availabe in Extra Small, Extra Extra Small and Extra Extra Extra Small. All of our other wig styles can be altered to fit small sizes as well.

Can you mail color samples of a couple of colors I am interested in?

If you purchase the color ring you can view the colors. If the color ring is returned it can be used as credit towards your wig/topper purchase.

How can I measure my head size if I still have a big ponytail to put under the cap?

It's important to know your measurements without including the ponytail. Many times the fit is fine but just needs a pocket area to make room for the bulk of hair by the nape that is tucked in. Milano has a full service alterations department that does cap adjustments.

Can you alter the size of a wig if it is hand tied with no front lace?

Milano offers alterations on all wigs. The alteration department is proficient in making cap adjustments and any personalizations required for the caps. Contact customer service at cs@mcwigs.com for any further alterations. However, there may be some additonal costs depending on the alteration.

Do u have premium wig in the XS size?

Yes! We offer the Princess line which is smaller sizing for petite women and children. In addition all our wigs can be personalized with a cap alteration to reduce the sizing for a better fit. This option is available on every product page.

I received my order on Friday and just noticed that my cap is a large when i ordered a medium.

Please contact customer service at cs@mcwigs.com so they can look up your order and ensure you get the product that you ordered.

What are the measurements for each cap size?

Milano offers different size cap options. Please click https://www.mcwigs.com/sizechart to see the cap sizes. Milano offers a alterations department where cap sizing can be personalized further if your cap size is not listed.

How do I figure out my cap size?

Please see the diagram https://www.mcwigs.com/sizechart to understand how to measure your head.

How do your sizes run?

We offer a size chart to show the sizing. Please click here to view the size chart https://www.mcwigs.com/sizechart . We can personalize further if you provide your measurements. Milano has an alterations department that can adjust sizing according to your needs.

Can I get the wig cap size reduced?

Yes. Milano offers alteration services on all our wigs.

I think I might need an extra large and I see that you don’t have any available is that a possibility?

Milano has an alteration department to provide personalized sizing. If you do not see the size available please enter in the notes at checkout your sizing. A customer service representative will contact you for further details before a size adjustment will be performed.

I have ordered a wig from you in the past and I am not sure of the size, would you have that information. I would love to have the same fit. Can you get the size of my previous wig purchases?

At Milano customer satisfaction is key. We keep notes and have profilesfor each client so it make the re-ordering process more seamless. Please call Milano customer service to discuss the available options.

Will ordering a different size cap mean it will take longer for my wig to get to me?

Yes, cap adjustments do add a couple days to the processing time. We do try and get everything done as quickly as we can.

How do I order a wig with an adjusted cap size?

There is a drop down option on each of the products where you can adjust the cap. In the comment field at checkout you can add your measurements, and we will be able to adjust your new wig accordingly.

My head circumference is 22.5"-23". Will a size large wig fit me? If not is it possible to order an XL? Or would I be better off ordering a topper?

We can adjust the cap size to fit your measurements. Milano has an alterations department that works with cap sizing, and other personalizations. The amount of hair loss is the biggest factor in choosing a topper or a wig.

How do I figure out my hat size?

To determine your hat size you would need to a soft measuring tape. Measure the area where the hat would sit on your head which would be your forehead going around the back of your crown.

I'm looking at the 22" Ash Blonde ponytail wig. The picture shown. Is that the exact color the wig will be or is that what it would look like after adding a custom color?

The Ash Blonde in the photo is the exact color. We do offer some with color service so please check the description to see if color services were added to this product. Color may vary with different screens so please visit the color chart to see a more accurate color swatch.

Does your color ring have the all the Divine wig colors?

Yes, the color ring includes all the premium processed colors.

How do I figure out my color?

To view the Milano colors please visit https://www.mcwigs.com/colors. Milano offers personalized color services to tweak the color further to get a more exact color. Please view the color chart to choose the closest color and add color services to personalize it further. If you are unsure on how to achieve your color please send an image to cs@mcwigs.com and a wig expert can advise.

Do you ever offer any grey options?

Yes, we offer grey option on short styles and toppers. If you do not see the option on the website please contact cs@mcwigs with the look you are going for and we will advise further.

What undertones do your brown wigs have?

Our brown tones are different for each hair type. The virgin European hair has a warmer undertone the lighter you go. The premium processed hair has a neutral undertone. All tones can be tweaked with additional color service.

Which colour is closest to a #6?

The closest color to a #6 medium brown is a medium brown babylight. Milano has a full coloring team on hand to personalize all color variations.

What is the difference between soft black and natural black?

Natural Black is a neutral solid black. While the soft black is a warm softer tone black.

What color should I get if I have natural black hair and light med skin tone?

Milano recommends to go with your natural hair color and add color service to add pops of color and dimension. It is recommended to go 1 shade darker when adding highlights.

What is the Natural Black color?

Natural black is a natural black color. Click here to learn all about the Natural Black Color.

What is the Soft Black color?

The Soft Black color is a soft, warm shade of black. Click here to learn all about the Soft Black color.

What is the difference between the Natural Black color and the Soft Black color?

The Natural black is more natural compared to the soft warm shade of black of the Soft Black. Click Here to learn more about the Black series.

What is the difference between the Soft Black color and the Natural Black color?

The Soft Black color is a more soft, warm shade of black compared to the more natural looking color of the Natural black. Click here to learn more about the Black series.

What is the Dark Brown color?

Dark Brown is a warm dark brown color. Click here to learn all about the Dark Brown color.

What is the Dark Brown Balayage color?

The Dark Brown Balayage color is a warm dark brown color with honey balayage highlights. Click here to learn more about the Dark Brown Balayage.

What is the Dark Brown Ombre color?

The Dark Brown Ombre color is a neutral dark brown color with warm caramel ombre. Click here to learn more about the Dark Brown Ombre color.

What is the difference between the Dark Brown color and the Dark Brown Balayage color?

The Dark Brown color is a warm dark brown. While the Dark Brown Balayage is a warm dark brown with honey balayage highlights. Click here to learn more about the Dark Brown color series. 

What is the difference between the Dark Brown color and the Dark Brown Ombre?

The Dark Brown color is a warm dark brown. While the Dark Brown Ombre is a neutral dark brown with a warm caramel ombre. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Balayage and the Dark Brown color?

The Dark Brown Balayage is a warm dark brown with honey balayage highlights. While the Dark Brown color is a warm dark brown. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Balayage and the Dark Brown Ombre?

The Dark Brown Balayage is a warm dark brown with honey balayage highlights. While the Dark Brown Ombre is a neutral dark brown with warm caramel ombre. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Ombre and the Dark Brown color?

The Dark Brown Ombre is a neutral dark brown with warm caramel ombre. While the Dark Brown is a warm dark brown. Click here to learn more about the Dark Brown color series.

Secure Method

Can I use glues and tapes to secure my wig?

Yes you can use glues and tapes to secure your wig. The glues and tapes do cause additional wear and tear when used daily on wigs. Although we don't recommend using glues and tapes. Milano does offer a PU lining that can be installed to any wig to help protect the integrity of the wig if you prefer to use glues or tapes. Milano advises to only apply glues and tape directly on the PU area.

What is the difference between the Silicone and Freedom cap options?

The Silicone and Freedom lining options are great ways to secure your wig without the use of clips and combs. 

The Silicone lining is a great option for clients who are experiencing complete hair loss. The Silicone adheres to the scalp without the use of glues or tapes. 

The Freedom lining takes away the additional step of wearing a WiGrip under your wig. The Freedom lining works using the same technology as the WiGrip but is built into your wig. The Freedom secures your wig whether you are experiencing, complete, partial or no hair loss without the use of clips, combs, glues or tapes.

Can a Topgrip work with a wig?

Yes the large TopGrip works amazing on wigs or toppers. It elimminates bulk by the nape that a traditional Wig Grip can cause.

Does the Topgrip work with other topper brands?

Yes. The TopGrip works with all brands. To ensure maximum grip it is recommended to clip the topper into the TopGrip in front and sides. You may need to adjust the placement of your clips on your topper or the ribbons on the TopGrip

Does using clips pull your hair out more over time?

Yes. Clips, combs & adhesives will cause damage to your hair over time. We recommend using our GripLine products to secure your hairpiece without any damage. It makes it more comfortable and secure. With every product we have a recommended Grip product.

Do I need a wig grip or will it be secure without it?

The WiGrip is a personal preference. It secures your wig without the need for clips and combs, but the wig does come standard with clips and a comb. Milano offers a variety of WiGrip styles that fit with every style wig & topper. 

Which color should I choose for the Topgrip comfort band?

If your topper is made of transparent material, we recommend the beige TopGrip Comfort Band. If your topper is not made of transparent material we recommend the closest color to the hair color.

Do I match the WiGrip color to the color of my hair, or my scalp?

The Wigrip color when worn with a non transparent top wig should match closest to your hair color or cap color. If worn with a transparent top wig the nude is the recommended color regardless of hair color.

Does the wig come with a WiGrip?

The Divine and Secret Wigs come with a Lace Wigrip. All the other styles have a drop down option to purchase a Wigrip at a discounted price at the time of purchase. This option is on the product page.

Does the silicone grip kit need to be sewn into the wig?

Yes, the Silicone lining needs to be sewn into your wig to allow you to wear the wig without the use of clips, combs or adhesives. This option is recommended for anyone experiencing complete hair loss.

Is it possible to get a cap without a secure method?

Yes. Please choose clips and combs. This is how a standard wig comes. We recommend a Wigrip to avoid the use of clips or combs. This will allow a more comfortable fit.

If i use the Topgrip, do i still need to use clips?

If you are wearing the TopGrip with a topper it is necessary to clip the topper into the Topgrip in the front and both sides for a secure fit. If you are wearing the TopGrip with a wig it is not neccesary to clip the wig into the TopGrip.

Do you have any wigs for alopecia patients? Wigs that don’t need clips to stay on & secure?

Yes, all our wigs can be worn by Alopecia patients. We recommend the silicone lining for complete hair loss or the Freedom lining for partial as well as our Wigrip to ensure that the wig is secure. We also offer many sizes and color options to personalize your wig so there are many ways to fit your desired style.

Is it recommended to purchase the extra clips and ribbons?

We recommend purchasing the "additional secure method" when you need to adjust your clips so that the TopGrip can be clipped into your topper. In order for the TopGrip to secure your topper it must be attached in the front and both sides of the topper. This may require adjusting the current placement of your existing clips or you can purchase additiona lclips to add to your topper.

What material is your wig grip cap made of? I am concerned about it being too hot and damaging for my biological hair.

he Grip cap portion is made from breathable cotton and the band portion is made from a soft velur. They are both breathable and comfortable materials. We recommend the GripCap to anyome experiencing irritations from wig caps, sensory and prone to headaches, have unruly thick hair or have very short hair.

Can the Topgrip be made bigger?

Yes, the TopGrip has an adjustable strap that can be made larger and smaller. Pull on the metal "8" to adjust. Please note- the TopGrip must be adjusted snugle around the head and secured to the topper in the front and sides in order to work effectively. This may require adjusting the placement of the existing clips.

Does the Wigrip work with lace fronts, 360 wigs, and full lace wigs?

Milano recommends the Lace Wigrip for this. When the lace portion is positioned where the part and hairline it it creates a more natural, seamless transition than the Wigrip. The Wigrip works with all wigs.

Could you please tell me your recommendations regarding the secure method for the 3/4 bandfall for someone with no hair. I usually go silicone cap, but this piece doesn't have ear pieces, so I'm nervous it might slip.

You can still wear a bandfall with a silicone base for security. Just make sure the sizing is snug so the silicone will stick to your scalp. The Wigrip Band will also work just as well. It’s a personal preference.

Comfort

My scalp gets very irritated, are there any options for me?

By wearing Milano's GripCap you can create a protective barrier between your wig and scalp. The GripCap is made with Milano's Orginal WiGrip technology and a bamboo cotton cap. The soft bamboo cotton and the WiGrip create a comfortable barrier that prevents irritation and keeps your wig in place.

Do wigs feel more comfortable with shaved hair?

We don’t recommend shaving your head because it can cause irritation with the cap. We want our wig wearers to be as comfortable as possible. If you are sensory and prefer to shave your hair we recommend the GripCap for a more comfortable fit.

Alterations

Can You Add Hair On A Wig That Is Balding Or Missing Hair On Certain Areas?

Yes. Milano has a team of wig alteration specialists that can perform many wig alterations including cap adjustments Milano does not repair lace top wigs from other manufacturers.

How Much Is It To Add Hair?

Adding hair involves many variables. When ventilating or adding one hair at a time it can get expensive since it is a specialized service. Hand-tied hair can range from $75-$300. Hair wefts can also be added. The price depends on the amount of wefts added, and can vary from $35 and up. A quote is always provided and approved by you before we start any services.

Can I request that more hair be added to the back of a ponytail wig?

Yes, we can add any personalizations you request. If there are added costs an estimate will be emailed to you so you can decide if you want to proceed.

Lace Top

Can the Divine Wig be side parted?

Yes, the Divine Wig can be a center part or off-center left or right. If you want a deep side part you can shift the wig to the side, as there are no earpieces or nape piece.

 How much does the Divine Wig cost? 

The Divine Wig starts at $1,200. The virgin hair is more expensive and increases the lighter and longer the hair length. The premium processed Divine Wig costs vary by length.

What is the difference between the Divine Wig and the Secret Wig?

Great question. Here is a chart to help explain the differences between our Divine and Secret Wigs. https://www.mcwigs.com/pub/media/wysiwyg/secret-vs-divine_3.jpg

Can the Divine Wig be worn with the Freedom Lining?

Yes, we can add the Freedom lining (which has the same material as our WiGrip but sewn inside of the cap) to your Divine Wig.

Can the Divine Wig be worn with a Bang or Fringe?

Yes, the Divine Wig looks great with a Bang or Fringe. It looks very natural since the density is lower by the hairline.

Does the Divine Wig have a French or Silk Top?

No, the Divine Wig has a specially designed lace feature that is both extremely natural and more durable than standard lace top wigs.

How long does the Divine Wig last?

The Divine Wig can last up to two years with proper care. It is more delicate than a traditional French or Skin Top wig and may require more frequent maintenance. We recommend to avoid touching or pulling on the lace at the hairline and part.

How is the Divine Wig different than all the other lace wigs I see?

Most lace wigs have no structured interior cap construction and need to be glued in place to stay on. Glue creates more wear and tear and reduces the longevity of the wig. The Divine structured wig cap allows it to be worn without the use of glue. By removing the need for glue, the Divine Wig has all the advantages of looking extremely natural but will also last much longer than a traditional lace wig.

How do I know what size will fit me in the Divine Wig?

The Divine Wig medium size fits most medium and small heads. The Divine Wig cap is designed in a way that contours to your head. If the size is not right, every Divine Wig comes with a complimentary cap adjustment. 

What can I do if my Divine Wig lace stretches or tears?

At Milano Collection we have an amazing alterations team that are very familiar with our products. You can send us your Divine Wig, and we can repair it for you.

I have had bad experiences with lace wigs; how is the Divine Wig different?

Most lace wigs are extremely delicate and don't last long because the lace falls apart. In addition there is no internal cap construction or structure to the wig. The lack of stucture means that the only way to make them look natural is to glue them down. At Milano Collection we want you to look great with minimal effort, so we created the Divine Wig to be secured without the use of glues or tapes. We started with the cap construction then married the natural look of lace with structure. The Divine Wig has all the benefits of a lace top wig with the structure that can withstand the normal wear and tear of daily use. It is more delicate than a silk top but it's the most durable lace-featured wig available.

 Does the Divine Wig work for everyone?

The Divine Wig is for anyone who wants a low density, extremely natural and comfortable wig. The Divine Wig may require more TLC than other wigs but the trade off is worth it.

How does the Divine Wig stay on?

The Divine Wig comes with clips and combs inside. The Divine Wig also comes with our Patented Lace WiGrip that can be used instead of clips and combs.

Does the Divine Wig come with anything?

The Divine Wig comes with a complimentary Divine Kit. All the items in the Divine Kit will ensure that you will look amazing in your Divine Wig. The Divine Kit includes a Lace Wigrip, teasing comb, 2-pack hairline brush and scalp illusion cream.

Is the Divine Wig ideal for Hair Loss?

Yes the Divine Wig can work for everyone! The Divine Wig is available with or without eartabs. The eartabs mimic side burns. If you have no natural hair by the sideburns we recommend getting the Divine Wig with earpieces.

What is the difference between the precut ponytail wig and the regular ponytail wig if they’re the same color and length?

The precut is pre-styled. You can add more personal touches by additional cutting or styling. These options are available on the product page.

Does the Amber wig have a lace front?

Yes! All skin top wigs by Milano come with a lace front. This allows for a natural, seamless front edge.

Can I wear the Divine in a ponytail?

Yes the Divine looks amazing in a ponytail. It has extra hair sewn in all around the edges for a natural seamless look when worn up.

Does the lace need to be cut back a little after ordering the Divine wig?

The Divine Wig comes precut and there is no need to cut it back. We recommend trimming the extended lace if you are blending your front hairline. Otherwise you can wear it as it comes. We recommend using the Milano hairline brush to tease the hairs in the front in order to create a natural look.

What is the density of your Divine toppers?

The Divine is low density 100%. The Divine Topper is available in lengths of 16, 20 and 24".

What is the density of the Divine Wigs?

The Divine Wig is 100% density. We call it our low density wig!

Do you have to tape or glue the lace down?

No, the Divine is designed to lay snug around the edges without the need for glues or adhesives. The Divine is dsigned with a Topgrip sewn into the cap ensuring that it is securely fastened and secured.

What is the difference between the Divine and the Divine luxe ?

The cap construction is the same. The difference is the type of hair used. The Divine Lux is made with Virgin European Hair and the Divine is made with Premium Processed Hair. Both options are beautiful and perfect for any style!

Do you make full lace wigs that can be styled in high ponytails?

We do not make full lace wigs since full lace wigs do not last and do not stay down around the edges without the use of adhesives. We offer durable and comfortable options. We recommend the Divine style if you are looking for a lace option to wear up naturally and comfortably.

What is the biggest difference in the Secret wig vs Divine? Why are they so much more expensive?

The Divine comes in both Virgin European and Premium Processed Hair. The Secret only is available in Virgin European Hair. The Secret is a fuller density which adds to the cost. Please see comparison chart below. https://www.mcwigs.com/pub/media/wysiwyg/secret-vs-divine_3.jpg

Do you guys still stock the 26” Divine?

Yes. We have a limited stock of 26" Divine. Please contact cs@mcwigs.com to see if we have your color available.

Can the silk lining cap be worn with lace top wigs as well?

Yes, but that would need to be added. The lace top does not come standard with a silk lining since this adds another layer to the base construction.

Is transparent and bleach lace available?

The lace we use on all our lace tops and lace fronts is transparent nude Swiss Lace. It provides a seamless natural look. We recommend the scalp illusion palette to conceal the knots in the hair for a more natural look https://www.mcwigs.com/scalp-illusion-palette-light-to-dark.html

Can a fringe be added to a Divine wig?

Yes, a bang can be added to a Divine. It allows for a lightweight top with a natural bang look.

Do the Secret wig and the Divine Luxe wig have the same lace top and lace front?

The Secret Wig has a lace part and hairline combined with a silk top on either side of the lace part. While the Divine Wig has a lace front and hairline combined with a wefted top on either side of the lace part.

Do any of the wigs come pre-plucked to make it look more natural?

We offer a natural thin lace hairline to mimic a natural look. If you prefer a thinner look you can send a service request by emailing cs@mcwigs.com and a customer service representative would be happy to help.

What’s the cap design of the Secret wig?

The Secret wig has a lace part and hairline with a skin top on both sides of the lace part. The back is closed wefted.

Can you add a lace front to a pre-cut pony with a folded lace front?

All our ponytail wigs come with a lace front. A folded lace front is recommended when you are blending your natural hairline in the front. In this case we fold the lace in the front to achieve the folded lace front.

Does the Divine wig cap have a freedom cap?

The Divine cap does not come with a Freedom lining but this can be added. When you go to the Divine product page it is a option under Secure method.

Is the Divine a good option for everyday wear?

Yes, the Divine is a great wig for everyday wear due to its lightness in density and comfort. It is a lace top which allows a natural look and feel.

Do all the Divine wigs come with the kit that has the comb lace band etc? Does it also come with the palette?

Yes, all Divine & Secret wigs come with a kit that includes; lace wigrip, teasing comb, 2 pack hairline brushes and a single palette. Milano also offers a 5 tone palette which includes the color from the single palette. https://www.mcwigs.com/scalp-illusion-palette-light-to-dark.html

I ordered a Divine Luxe with European hair. The last wig I tried from another company has premium European hair and it tangled shortly after I brushed it through at the ends. I'm very concerned this will happen again with the same type of hair.

We inspect all of our hair to make sure it passes the high quality that Milano is known for. We have a five-step inspection process to make sure the hair is premium quality. We source and inspect all our hair before we begin production.

Do you have any Divine 26" or Ponytail 26" Platinum in stock with a reverse bayalage?

Our inventory fluctuates daily as inventory is received and orders go out. If we have sold out of this or other colors, a customer service representative will contact you to discuss the available options. Many times our stylists can recreate this look. Please allow 7-10 days when color services are added.

Can I have more hair added to the front of a Divine wig?

Milano has an alterations department that can personalize your desired look. Adding hair to the hairline will add some lift and volume in that area. Milano only recommends adding hair to hairline when it looks sparse or balding or when you want to add a bit of a lift. The hairline should be the thinnest area to create that natural, seamless look.

Toppers

How do I secure a Topper to my head?

Milano strives to create the most comfortable options. We do not recommend adhesives. We offer a line of TopGrips to eliminate or reduce the use of clips and combs.

How do I make a Topper look natural?

When bio hair is blended well with the topper it creates a more natural, seamless look. An imperfect look always looks more natural. An imperfect partline going back, styling with volume, tousled hair and seamless blending are all ways to create a natural look.

How do I get a premium processed hair topper to match my hair color?

Many times a color match service can create this seamless look. We search for the closest match and tweak it with our color service.

Which topper has the lowest density?

The Topaz topper has the lowest density. Density is not the only deciding factor. Be sure to communicate all the options that you prefer so we can help you select the topper best suited to you.

How long do the toppers last?

With any hairpiece the life span involves several variables including how often worn, how often washed and styled, sun exposure and frequency of color services. These factors all come into play when discussing the longevity of a hairpiece.

Which topper works the best for wearing at the front hairline ?

When wearing bangs, any topper looks great at the hairline. If you are wearing a topper without bangs we recommend the Topaz or Divine Topper.

Can you workout in a topper?

You can definitely work out on a topper. We always recommend a baseball cap if you are just thinning. This requires less styling than if a topper is worn.

Do your toppers come with a precut?

The toppers come slightly layered. The top layer is 2” shorter than the overall length.

Which size topper is the best for my hair loss? (Ex: 7x7 or 8x8)

A topper size should be large enough to cover the area where you are thinning. The bigger the base, the more hair that is on it, so if you are looking for a low density you should try to avoid going with a larger base than the area that you need covered. The larger the base the less your bio hair is visible.

How can I be confident wearing a topper for the first time?

It’s a process but gets easier everytime. We always say to give yourself the time to work through the process. You will get more fluent everyday - we promise!

What are tricks on how to blend a topper?

We recommend using a rooting service to match your root color to seamlessly blend your topper with your bio hair. A teasing comb is also a really important tool. Always brush the topper and your own hair down and then back. This blends the hairs together so it looks very natural.

Should I dye my natural hair to match my topper?

You can either dye your hair to match your topper or dye your topper to match your hair. Either one works, however it's less maintenance to dye your topper to match your hair.

What length should I get my topper to blend with my natural hair?

We recommend a topper should be no more than 1-1 1/2" longer than your hair. It can be up to 2" shorter than your hair if you are looking for a layered look.

Can I use a cap with the topper?

No, since a topper is blended with your bio hair the TopGrip is the recommended secure method to secure it to your head without the use of clips and combs. Making it more convenient and less bulky to wear.

What is the difference between the Emerald and Ruby hair toppers?

Both the Emerald and Ruby are skin top toppers. The Emerald comes in 5x6 and 7x8" base size. The Emerald comes in 14" & 18" length hair. The Ruby comes in 8x8 1/2" base size so it is larger. The Ruby has 14" length hair. Both are beautiful options that would suit your needs!

Do you have a wig with less density than the Ruby?

The Topaz or Divine Toppers are less density than the Ruby. They are lace top topper options. The Ruby is a skin top which is fuller density than a lace top. If you are wanting a skin top we can further personalize your look by removing density from the skin top.

What is the difference between all the different toppers?

The difference in the toppers is in the base construction, base size and hair length. Please view this page to learn all the details. https://www.mcwigs.com/all-about-toppers

What is the difference between the Topaz and the Emerald?

The Topaz has a lace base construction and the Emerald has a silk base construction. They both come in 14" & 18" length and 2 base sizes 5x6" & 7x8". Check out this link for more information about our different toppers https://www.mcwigs.com/all-about-toppers

Will your toppers work if you have no biological hair in the front?

Yes. If you have no bio hair in the front a topper can still be worn. Depending on the style and look you are going for would determine the best available option. Please email cs@mcwigs the look you are going for and we can advise further.

Is your Topaz base topper a single or double monofilament?

The Topaz is a lace top topper and is available in base size 5x6" or 7x8"

Do you need a picture of my hair color to match my hair or scalp if I only wear silk toppers?

If you are blending your topper with your biological hair it is recommendedto match your natural rooting to the rooting on the topper. This can be achieved with a rooting color service.

What is the price on your toppers? Do you custom cut and color them?

The toppers we offer vary in base construction, length and color. Please view https://www.mcwigs.com/all-about-toppers to see the details and price options. Alll toppers can be personalized further with color service. The options available are listed on the product page of each individual toppers.

Do u have the Ruby in 16" or 18"in ash blonde or platinum? Or any blonde color?

The Ruby comes standard in 14". It can be special ordered in any color or length. Please email cs@mcwigs.com to inquire.

I have a small silk top topper (2.5X5’’) with four clips. Which Topgrip comfort band do you recommend?

The small Topgrip is recommended. You may need to alter the size if it hangs over too much. Also you need to adjust the placement of the clips so it will be secured to the topper in the front and on both sides. If it is secured into the Topgrip it will keep your topper secure without the use of clips. If your topper is made of transparent material the beige color is recommended.

Is it possible to get the Milano Divine topper handtied instead of wefted?

Yes. Milano offers a variety of options. It is not available in stock but can be custom ordered . Please allow an average of 8-12 weeks for arrival for this option.

I am looking for a low density topper but color matching is a concern for me.

You can schedule a virtual consultation with a Milano Wig Specialist and we will show you all of the options of the Divine Low Density Topper. Please use this link to schedule: www.mcwigs.com/consult.

Can you customize a wig to be a hair topper instead?

Yes, we can alter a wig to any size topper, but there are costs incurred to achieve this that can vary from $200-$400. Milano offers many different sized base toppers and constructions.

Salon Services

I just ordered a wig but I need to speak with a stylist

Please contact us at cs@mc@wigs.com and we will add a note to your order and have a stylist reach out to you.

I scheduled a consultation for the sixteenth I need to make sure no one cuts or colors this wig before the consultation

If you would like to change your order at any time please call customer service and we will assist you.

What is a rooting service?

A rooting service is a when a darker color is added by the roots to mimic hair regrowth. Our hair at the roots is always a bit darker than the ends. It gives the look of natural roots which makes a wig look more realistic especially if it is highlighted.

Can I have my wig changed to a left part with a side bang?

Most styles can be changed by applying water and blow drying it to the desired side.

Where can i see pictures of the different types of bangs?

Milano Collection can cut bangs in any style or length. When a client requests a bang cut Milano will email the client requesting a picture of how they would like the bang cut. This assures accuracy in the style of the bang.

Can I do a reverse balayage with the platinum rooted wig?

Yes. You can do a reverse balayage with all our wigs. A reverse balayage adds a darker rooted effect to the top as well as a darker lowlighting effect going down. There are different looks and effects that a reverse balayage can achieve. We personalize all reverse balayage according to the client's inspiration picture.

Can i change the layers from nose to chin face framing.?

Yes. If you have already placed your order please contact customer service at cs@mcwigs.com to facilitate this change. A picture will be requested to show how you would like it to look.

Do you have any recommendations for hairstylists in the Toronto area?

We recommend looking for a hair stylist that is experienced in wig cutting and coloring. There are many differences between hair and wigs so it is important to go to someone experiencd in wigs to avoid any unnecessary mishaps.

What is a babylight?

A babylight is a soft, natural blend of highlight that mimics a child's hair or how hair would be naturally lightened by the sun.

What is the difference between a partial balayage and partial highlight or lowlight?

A balayage is usually more randomly placed on the hair with both thin and thicker highlights. Highlights are more uniform in width and placed more evenly on the hair.

What is the difference between a partial rooting and full rooting?

A partial rooting adds a darker dimension only to the top area. A full rooting adds a darker dimension underneath going all the way down. A full rooting includes the whole wig while a partial rooting is only the top.

Does your ponytail wig come already rooted?

Many colors come already rooted. Please see the Milano color chart at https://www.mcwigs.com/colors . We can also personalize any rooting when requested.

Do you have a topper or wig with a side bang?

All our toppers and wigs can be personalized to your desired style. Once your order is placed a customer service representative will contact you for a picture of your desired style.

Can you color a blonde ponytail wig to dark brown balayage?

Yes, but it is a custom color which will cost around $290-$400 since the entire base would need to be darkened and the highlights pulled through. Please contact customer service at cs@mcwigs.com with the desired look you are going for and a wig colorist will provide expert advise on the options available.

Does the listed price come with balayage or rooting in the base price? Or do you have to select those services for extra?

With the premium processed hair we offer a dark brown balayage and medium brown balayage. If you want a color personalized further you can add a color service to achieve your desired look. However, there is an added charge when adding color service.

If I buy a wig online can I take it to the salon to get it cut?

Yes. You would need to schedule an appointment and additional charges will apply for cutting services.

Is there any possible service you offer to chemically straighten your wigs?

We offer keratin treatments that restore the natural shine and smooth the hair cuticles. This service is non damaging. It starts at $150.

What’s the difference between “natural rooting” and “medium brown rooting”?

A natural rooting is usually a smudge root that is natural in technique. It mimics what your hair would look like after going to the salon. A medium brown rooting is a color that we can achieve. We can achieve any color rooting. We do require a picture of the color you are looking for so we can determine the technique and color tone to achieve your desired look.

What services do you offer?

Milano offers many personalizations to achieve your desired look. This includes cap adjustments, secure linings, color services, and cuts. We feel that the finishing touches make all the difference in giving that natural look.

Will the colorist call me about my wig order?

When a color service is chosen for a wig order a customer service representative will email you requesting pictures of your desired color. The stylist will review the picture and any notes that are emailed. Once everything is confirmed they will begin the color services. If there needs to be any clarification the stylist will contact you prior to beginning color services.

What if I wanted a custom cut?

Our stylists are trained in all wig cuts. Please choose the cut option by the product. A customer service representative will email you requesting pictures of your desired cut. Once the pictures are provided, a stylist will be assigned to your order and review the pictures and notes before cutting.

Do You Perform Color Services On Non-Milano Wigs?

Yes. We have a team of expert wig stylists. A test strand is always perforned before starting color services to make sure the hair can achieve the desired result.

How Do I Know What Color Services I Need To Get The Look I Want?

Personalizing your look can require multiple services. Milano has a team of trained customer service representatives that can assist you. Please email the color look you are looking for, and we can advise on the best process to achieve this look.

What should I choose as my base color if I am adding color services?

When adding highlights/balayage or a lightening service it is best to choose a base color that is a shade darker than your normal base. In this way once the color service is performed, the overall look will not be too light

I never mailed a wig in before for color. What is your process to make sure it gets done correctly?

It is recommended to add your contact info and all personalizations you would like. A customer service will read all the notes and contact you to discuss the look you are going for. All services are approved by you before starting.

Can I bring my wig to a hair stylist to cut/color?

It is recommended to bring your wig/topper to an experienced wig stylist. There are many nuances between hair and wigs so experience on wigs is definitely recommended to avoid any mishaps

Could you do a color service on a wig that is already pre cut?

Yes, we have many color service oprions available. We recommend sending a picture of your desired look so a wig colorist can review and advise of your options. Please send request to cs@mcwigs.com.

Color

What is the difference between the Dark Brown Ombre and the Dark Brown Balayage?

The Dark Brown Ombre is a neutral dark brown with warm caramel ombre. While the Dark Brown Balayage is a warm dark brown with honey balayage highlights. Click here to learn more about the Dark Brown color series. 

What is the Medium Brown Babylight color ?

The Medium Brown Babylight color is a medium brown shade blended with subtle honey highlights. Click here to learn all about the Medium Brown Babylight.

What is the Medium Brown Balayage color?

The Medium Brown Balayage color is a lovely shade of medium brown with honey balayage highlights. Click here to learn more about the Medium Brown Balayage color.

What is the Medium Brown Ombre color?

The Medium Brown Ombre color is a lovely shade of medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown Ombre color.

What is the difference between Medium Brown Babylight and Medium Brown Balayage?

The Medium Brown Babylight color is a medium brown with subtley blended honey highlights. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Balayage and the Medium Brown Babylight?

The Medium Brown Balayage is a medium brown with honey balayage highlights. While the Medium Brown Babylight is a medium brown with blended subtle honey highlights. Click here to learn more about the Medium Brown series. 

What is the difference between the Medium Brown Babylight and the Medium Brown Ombre?

The Medium Brown Babylight is a medium brown with blended subtle honey highlights. While the Medium Brown Ombre is a medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Ombre and the Medium Brown Babylight?

The Medium Brown Ombre is a warm neutral brown with warm caramel ombre. While the Medium Brown Babylight is a medium brown with blended subtle honey highlights. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Balayage and the Medium Brown Ombre?

The Medium Brown Balayage color is a medium brown with honey balayage highlights. While the Medium Brown Ombre color is a medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Ombre and the Medium Brown Balayage?

The Medium Brown Ombre is a medium neutral brown with a warm caramel ombre. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series.

What is the difference between the Medium Brown Ombre and the Medium Brown Balayage?

The Medium Brown Ombre color is a medium neutral brown with warm caramel ombre. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series. 

What is the Light Brown Babylight color?

The Light Brown Babylight color is a light brown shade with blonde blended subtle highlights. Click here to learn more about the Light Brown Babylight color.

What is the difference between the Light Brown Babylight and the Medium Blonde?

The Light Brown Babylight color is a light brown shade with blonde blended subtle highlights. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the light brown color series.

What is the Medium Blonde color?

The Medium Blonde color is a light warm brown shade with warm blonde highlights. Click here to learn more about the Medium Blonde color.

What is the difference between the Medium Blonde and the Light Brown Babylight?

The Medium Blonde is a light warm brown with warm blonde highlights. While theLight Brown Babylight is a light brown with blonde blended sublte highlights. Click here to learn more about the Light Brown series.

What is the difference between the Medium Blonde and the Golden Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Golden Blonde color is a warm golden blonde shade. Click here to learn more about the Gold color series.

What is the difference between the Medium Blonde and the Platinum Blonde color?

The Medium Blonde is a light warm brown with warm brown highlights. While the Platinum Blonde is a light blonde shade. Click here to learn more about the Blonde color series.

What is the difference between the Medium Blonde and the Ice Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Ice Blonde is a white icy blonde color. Click here to learn more about the Blonde color series.

What is the Ash Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Ash Blonde color.

What is the difference between the Medium Blonde and the Ash Blonde color?

The Medium Blonde is a light warm brown with warm blonde highlights. While the Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde color and the Medium Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Golden Blonde color?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Golden Blonde is a warm golden blonde. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Platinum Blonde?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series.

What is the difference between the Ash Blonde and the Ice Blonde?

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Ice Blonde is a white icy blonde color. Click here to learn more about the Blonde color series.

What is the Golden Blonde color?

The Golden Blonde color is a lovely shade of warm golden blonde. Click here to learn more about the Golden Blonde color.

What is the difference between the Golden Blonde and the Medium Blonde color?

The Golden Blonde is a warm golden blonde color. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the Blonde color series.

What is the difference between the Golden Blonde and the Ash Blonde color?

The Golden Blonde is a warm golden blonde color. While the Ash Blonde color is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

What is the difference between the Golden Blonde and the Platinum Blonde color?

The Golden Blonde is a warm golden blonde color. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series.

What is the difference between the Golden Blonde and the Ice Blonde color?

The Golden Blonde color is a warm golden blonde. While the Ice Blonde color is a white icy blonde. Click here to learn more about the Blonde color series.

What is the Platinum Blonde color?

The Platinum Blonde color is a lovely shade of light blonde. Click here to learn more about the Platinum Blonde series.

What is the difference between the Platinum Blonde and the Medium Blonde color?

The Platinum Blonde color is a light blonde color. While the Medium Blonde is a light warm brown with warm brown highlights. Click here to learn more about the Blonde color series.

What is the difference between the Platinum Blonde and the Ash Blonde color?

The Platinum Blonde color is a light blonde color. While the Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

What is the difference between the Platinum Blonde and the Golden Blonde color?

The Platinum Blonde is a light blonde color. While the Golden Blonde color is a warm golden blonde color. Click here to learn more about the Blonde color series. 

What is the difference between the Platinum Blonde and the Ice Blonde?

The Platinum Blonde color is a light blonde color. While the Ice Blonde is a white icy blonde. Click here to learn more about the Blonde color series. 

What is the Ice Blonde color?

The Ice Blonde color is a lovely shade of white icy blonde. Click here to learn more about the Ice Blonde color.

What is the difference between the Ice Blonde and the Medium Blonde?

The Ice Blonde is a white ice blonde. While the Medium Blonde is a light warm brown with warm brown highlights. Click here to learn more about the Blonde color series. 

What is the difference between the Ice Blonde and the Ash Blonde color?

The Ice Blonde is a white icy blonde. While the Ash Blonde color is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

What is the difference between the Ice Blonde and the Golden Blonde color?

The Ice Blonde is a white icy blonde. While the Golden Blonde color is a warm golden blonde. Click here to learn more about the Blonde color series.

What is the difference between the Ice Blonde and the Platinum Blonde?

The Ice Blonde is a white icy blonde. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series. https://youtu.be/xrlz4c0ML0U

What is the Auburn color?

The Auburn color is a dark warm red shade. Click here to learn more about the Auburn color.

What is the Copper color?

The Copper color is a medium orange red shade. Click here to learn more about the Copper color.

What is the Strawberry Blonde color?

The Strawberry Blonde color is a lovely shade of light red with blonde undertones. Click here to learn more about the Strawberry Blonde color.

What is the difference between Auburn and Copper?

The Auburn color is a lovely shade of dark warm red. While the Copper is a medium orange red color. Click here to learn more about the Red color series.

What is the difference between Copper and Auburn?

The Copper color is a lovely shade of medium orange red. While the Auburn is a dark warm red color. Click here to learn more about the Red color series. 

What is the difference between Auburn and Strawberry Blonde?

The Auburn color is a dark warm red color. While the Strawberry Blonde is a light red with blonde undertones. Click here to learn more about the Red series.

What is the difference between Copper and Strawberry Blonde?

The Copper color is a medium orange red color. While the Strawberry Blonde is a light red color with blonde undertones. Click here to learn more about the Red color series.

What is the difference between Strawberry Blonde and Copper?

The Strawberry Blonde color is a light red with blonde undertones. While the Copper color is a medium orange red shade. Click here to learn more about the Red color series. 

What is the difference between Strawberry Blonde and Auburn?

The Strawberry Blonde is a light red with blonde undertones. While the Auburn color is a lovely shade of dark warm red. Click here to learn more about the Red color series.

What is the Snow Grey color?

The Snow Grey color is a silver light gray shade. Click here to learn more about the Snow Grey color 

What is the Champagne Grey color?

The Champagne Grey color is a lovely medium grey with warm dimensional lowlights. Click here to learn more about the Champagne Grey color 

What is the Silver Smoke Grey color?

The Silver Smoke Grey color is a light grey with a darker rooting. Click here to learn more about the Silver Smoke Grey color 

What is the difference between Snow Grey and Champagne Grey?

The Snow Grey color is a silver light grey. While the Champagne Grey is a medium grey color with warm dimensional lowlights. Click here to learn more about the Grey color series. 

What color do you suggest for the rooting?

When it comes to rootings we recommend your natural hair color. This would give a natural effect and compliment your natural look.

What is the difference between Snow Grey and Silver Smoke Grey?

The Snow Grey is a silver light grey color. While the Silver Smoke Grey is a light grey with darker rooting. Click here to learn more about the GREy color series. 

What is the difference between Champagne Grey and Snow Grey?

The Champagne Grey is a medium gray color with warm dimensional lowlights. While the Snow Grey is a silver light grey. Click here to learn more about the Grey color series. 

What is the difference between Champagne Grey and Silver Smoke Grey?

The Champagne Grey is a medium grey with warm dimensional lowlights. While the Silver Smoke Grey is a light grey with a darker rooting. Click here to learn more about the Grey color series. 

What is the difference between Silver Smoke Grey and Snow Grey?

The Silver Smoke Grey is a light grey color with a darker rooting. While the Snow Grey is a silver light grey color. Click here to learn more about the Grey color series. 

What is the difference between Silver Smoke Grey and Champagne Grey?

The Silver Smoke Grey is a light grey color with a darker rooting. While the Champagne Grey is a medium grey with warm dimensional lowlights. Click here to learn more about the Grey color series.

Do you still use Nomi color?

No, the Nomi color has been discontinued. The closest color to this is the golden blond with a reverse balayage.

Can you mail color samples of a couple of colors I am interested in?

If you purchase the color ring you can view the colors. If the color ring is returned it can be used as credit towards your wig/topper purchase.

I'm looking at the 22" Ash Blonde ponytail wig. The picture shown. Is that the exact color the wig will be or is that what it would look like after adding a custom color?

The Ash Blonde in the photo is the exact color. We do offer some with color service so please check the description to see if color services were added to this product. Color may vary with different screens so please visit the color chart to see a more accurate color swatch.

Does your color ring have the all the Divine wig colors?

Yes, the color ring includes all the premium processed colors.

How do I figure out my color?

To view the Milano colors please visit https://www.mcwigs.com/colors. Milano offers personalized color services to tweak the color further to get a more exact color. Please view the color chart to choose the closest color and add color services to personalize it further. If you are unsure on how to achieve your color please send an image to cs@mcwigs.com and a wig expert can advise.

Do you ever offer any grey options?

Yes, we offer grey option on short styles and toppers. If you do not see the option on the website please contact cs@mcwigs with the look you are going for and we will advise further.

What undertones do your brown wigs have?

Our brown tones are different for each hair type. The virgin European hair has a warmer undertone the lighter you go. The premium processed hair has a neutral undertone. All tones can be tweaked with additional color service.

Which colour is closest to a #6?

The closest color to a #6 medium brown is a medium brown babylight. Milano has a full coloring team on hand to personalize all color variations.

What is the difference between soft black and natural black?

Natural Black is a neutral solid black. While the soft black is a warm softer tone black.

What color should I get if I have natural black hair and light med skin tone?

Milano recommends to go with your natural hair color and add color service to add pops of color and dimension. It is recommended to go 1 shade darker when adding highlights.

What is the Natural Black color?

Natural black is a natural black color. Click here to learn all about the Natural Black Color.

What is the Soft Black color?

The Soft Black color is a soft, warm shade of black. Click here to learn all about the Soft Black color.

What is the difference between the Natural Black color and the Soft Black color?

The Natural black is more natural compared to the soft warm shade of black of the Soft Black. Click Here to learn more about the Black series.

What is the difference between the Soft Black color and the Natural Black color?

The Soft Black color is a more soft, warm shade of black compared to the more natural looking color of the Natural black. Click here to learn more about the Black series.

What is the Dark Brown color?

Dark Brown is a warm dark brown color. Click here to learn all about the Dark Brown color.

What is the Dark Brown Balayage color?

The Dark Brown Balayage color is a warm dark brown color with honey balayage highlights. Click here to learn more about the Dark Brown Balayage.

What is the Dark Brown Ombre color?

The Dark Brown Ombre color is a neutral dark brown color with warm caramel ombre. Click here to learn more about the Dark Brown Ombre color.

What is the difference between the Dark Brown color and the Dark Brown Balayage color?

The Dark Brown color is a warm dark brown. While the Dark Brown Balayage is a warm dark brown with honey balayage highlights. Click here to learn more about the Dark Brown color series. 

What is the difference between the Dark Brown color and the Dark Brown Ombre?

The Dark Brown color is a warm dark brown. While the Dark Brown Ombre is a neutral dark brown with a warm caramel ombre. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Balayage and the Dark Brown color?

The Dark Brown Balayage is a warm dark brown with honey balayage highlights. While the Dark Brown color is a warm dark brown. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Balayage and the Dark Brown Ombre?

The Dark Brown Balayage is a warm dark brown with honey balayage highlights. While the Dark Brown Ombre is a neutral dark brown with warm caramel ombre. Click here to learn more about the Dark Brown color series.

What is the difference between the Dark Brown Ombre and the Dark Brown color?

The Dark Brown Ombre is a neutral dark brown with warm caramel ombre. While the Dark Brown is a warm dark brown. Click here to learn more about the Dark Brown color series.