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Shipping & Return Policy

Shipping Terms

Shipping charges are calculated at checkout. Customer is responsible for all additional delivery costs including any duties, taxes, or additional fees that may be charged by local customs for any international deliveries.

Standard Shipping Costs:

    * Standard Shipping - Usually 3 - 5 business days delivery time
    * Orders of US$300 or more (after all discounts have been applied), qualify for free standard shipping anywhere in the continental USA
    * US orders under $300 - $5 for the first item and $2.50 for each additional item
    * Orders of 2 or more Milano WiGrips qualify for free standard shipping anywhere in the continental USA

Express Shipping Costs:

    * Express Shipping - Usually 1 - 2 business days delivery time
    * Add US$20 for shipping anywhere in the continental USA

Canada and International Shipping Costs:

    * Canada shipping - US$30 for the first item, plus $15 for each additional item
    * International shipping - US$50 for the first item, plus $10 for each additional item

Return & Exchange: "14 Day Money Back Guarantee"

If you are not completely satisfied with your purchase on MCwigs.com and/or AdornAcollection.com, you may return it for a full refund within 14 days of ship date. Returns must be authorized by emailing cs@mcwigs.com, or calling our customer service department at 1-888-645-2663. All items must be returned in original condition (unaltered, unworn, undamaged and with tags attached) and in original packaging. Shipping is non-refundable. Returned items should be mailed, or shipped utilizing a reputable carrier with tracking information. Milano Collection assumes no responsibility for any returned item lost during transit.

Odor-Free

Any odor on your wig will render it ineligible for return or exchange, or it may be subject to a $55 restocking fee. Milano Collection shall be the sole arbitrator to determine if a wig has been altered in any way from its original condition and if it is returnable. Please allow 4-5 business days for your exchange/return to be processed from the time it is received by Milano. Once it is received and inspected, your refund will be processed and automatically applied to your original payment method.

Please send returns to:

Milano Collection - Returns Department
1446 E 33rd Street,
Signal Hill, CA 90755

Custom orders, Special Orders, Clearance Wigs and wigs that have been colored or altered in anyway are FINAL SALE and may not be returned or exchanged (does not include wigs purchased from our precut gallery).

In Stock Policy

If your item is not in stock you will be notified by phone or email within 1 business day. You will have the option of choosing another style, or waiting 10-12 weeks to receive your order. If your item is not in stock you may choose to cancel your order within 48 hours after being notified.

General Inquiries

For general inquiries or for more information please e-mail us at: CS@MCwigs.com

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