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Return & Exchange Policy

 

ShippingTerms

Shipping fees are calculated at checkout. Customer is responsible for all shipping costs including any duties, taxes, or additional fees that may be charged by Customs for any International deliveries.

Return & Exchange: "14 Day Money Back Guarantee"

If you are not completely satisfied with your Milano wig purchased on MCwigs.com you may return it for a full refund within 14 days of original purchase. All wigs must be returned in original condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. Shipping is non-refundable. Returned wigs must be mailed or shipped by a reputable US carrier utilizing a tracking number. Milano assumes no responsibility for wigs lost during transit.

Odor-Free: Any odors on your wig will render it ineligible for return or exchange or may be subject to a $55 restocking fee. Milano Collection shall be the sole arbitrator to determine if a wig has been altered from its original condition. Please allow 4-5 business days for your exchange/return to be processed from the time it is received by Milano. Once it is received and inspected your refund will be processed and automatically applied to your original payment method.

Please send returns to:

Milano Collection - Returns Department
1446 E 33rd Street,
Signal Hill, CA 90755

Custom orders, Special Orders , Clearance Wigs or wigs that have been colored or altered in anyway are FINAL SALE and may not be returned or exchanged.

In Stock Policy

If your item is not in stock you will be notified by email within 1 business day. You will then have the option of choosing another style or waiting 6-8 weeks to receive your requested item. If your item is not in stock you may choose to cancel your order within 48 hours after being notified.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

General inquiries

General inquiries or for more information please e-mail us at: sales@MCwigs.com

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